Briseida Cruz

DUTIES/RESPONSIBILITIES

• Provide a quality customer sales experience through efficient execution of all customer transactions while educating the customer and selling financial services

• Ensure strategic goals and sales targets of the store are met by maximizing sales, reviewing sales performance, managing collection efforts, and controlling expenses

• Resolve all customer issues atthe store level and escalate to the District Manager, if necessary

• Protect company assets by having extensive knowledge of and enforcing the employees adhere to all safety and security procedures, Loss Prevention standards and company policies and procedures

• Ensure high Quality Assurance standards (customer service and Global Audit) are maintained with deficiencies addressed with remedies to ensure client satisfaction.

• Daily cash and inventory control monitoring to ensure all cash handling and compliance measures are met and variances are minimized

• Ensure accurate customer data entry by monitoring and maintaining information and recordsin all required systems to limit errors

• Contact customers over the phone with past due balances and negotiate payment terms and schedules

• Maintain optimal staffing levelsthrough ongoing recruitment, training, and performance evaluations

• Facilitate employee growth to drive engagement, retention and meeting operational objectives

• Provide continual supervision, feedback, coaching, and where necessary, progressive discipline, to the sales team and document performance through the active use of the performance management tools and financial reporting

• Ensure store appearance is maintained in adherence with company standards

• Identify and evaluate local competitors and report findings to the District Manager and develop and implement tactics to remain competitive

• Develop a network of contacts within your local community Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in

• Effectively participate in national or locally sponsored community events, as directed