Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
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Brisaida Paisan Carmenates

Brisaida Paisan Carmenates

Guelph,ON

Summary

Experienced customer service professional with a proven track record in fast-paced retail environments. Demonstrates strong versatility by efficiently handling cash, providing exceptional customer service, and assisting in Kitchen operations. Skilled in POS systems, cash management, and maintaining store cleanliness, contributing to overall customer satisfaction and store efficiency.

Overview

11
11
years of professional experience

Work History

Cashier/ Kitchen Assistant

Yves Fortin
Magog, Quebec
07.2024 - 09.2024
  • Provided friendly greetings and expertly answered customers queries to enhance shopping experience.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Managed cash drawer with accuracy, ensuring readiness for customers transactions.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Delivered comprehensive store operations, product information and order placements.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.

Bakery Associate

Walmart
Guelph, Ontario
02.2019 - 12.2023
  • Managed inventory of ingredients, supplies, and finished products.
  • Monitored product temperatures during baking process.
  • Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
  • Assisted in packaging and boxing of baked goods.
  • Determined the quantity of items to bake based on customer demand.
  • Ensured compliance with health regulations related to food handling and storage.
  • Maintained cleanliness of work areas throughout shift.
  • Trained new employees in proper bakery procedures and techniques.
  • Followed all safety protocols when operating kitchen machinery.
  • Stocked shelves with freshly-baked items as needed throughout day.
  • Kept records of production batches and output amounts produced daily.
  • Weighed ingredients accurately according to recipe instructions.
  • Checked expiration dates on ingredients prior to usage in production process.
  • Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
  • Provided excellent customer service by answering questions about products or taking orders from customers.
  • Responded quickly to any issues that arose during baking process.
  • Organized workstations for efficient workflow between bakers.
  • Rotated stock regularly so that older items were sold first.
  • Adhered strictly to all food safety guidelines while preparing baked goods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
  • Prepared and packaged bakery goods for display and sale.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Assisted in creating promotional displays for seasonal and special bakery products.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.

Baker Associate/Senior Customer Service Representative

Tim Hortons
Guelph, Ontario
10.2016 - 01.2019
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Kept records of daily production numbers for each type of item produced.
  • Rotated stock as needed to keep freshness intact.
  • Inspected finished products before packaging them up for sale.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Stocked shelves with freshly baked goods throughout the day as needed.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Designed appealing product displays to maintain unique presentation.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Created attractive dessert trays for catering events.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Combined ingredients by hand and with electric mixing equipment.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Met with customers to discuss needed bakery items and take orders.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Inspected all bakery products and removed any found to possess defects.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Resolved escalated customer complaints in a timely manner.
  • Ensured compliance with applicable laws and regulations related to customer service.

Hospitality Worker

Cubanacan Resorts
Camagüey , Camagüey
12.2013 - 03.2016
  • Greeted customers and provided them with menus.
  • Assisted in seating guests and ensuring they were comfortable.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Prepared reports detailing sales figures, customer feedback or any issues that may arise during shifts.
  • Managed reservations for guests who wished to dine at the restaurant.
  • Conducted regular inspections of the premises to identify any maintenance needs.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Handled alcohol service for guests over age of 21.
  • Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
  • Enhanced guest experiences by recommending local attractions and dining options.

Education

Hospitality And Tourism - Gastronomy Services

Hermanos Gómez
Camagüey
06-2015

Some College (No Degree) - Hospitality Services Diploma

Rafael Guerra Vives
Camagüey , Cuba
07-2000

Skills

  • Customer Service Excellence
  • Cash Handling and POS Operation
  • Product Knowledge and Restocking
  • Compliance with Liquor Laws
  • Time Management
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Attention to detail
  • Clear communication
  • Multitasking and organization
  • Staff training
  • Inventory control
  • Cleaning and sanitizing
  • Hospitality and accommodation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Native language
English
Proficient (C2)
C2

Timeline

Cashier/ Kitchen Assistant

Yves Fortin
07.2024 - 09.2024

Bakery Associate

Walmart
02.2019 - 12.2023

Baker Associate/Senior Customer Service Representative

Tim Hortons
10.2016 - 01.2019

Hospitality Worker

Cubanacan Resorts
12.2013 - 03.2016

Hospitality And Tourism - Gastronomy Services

Hermanos Gómez

Some College (No Degree) - Hospitality Services Diploma

Rafael Guerra Vives

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Brisaida Paisan Carmenates