Briony Nguyen

• KUNG FU TEA

- Kitchen

. Followed the checklist both in open-shift and closing-shift to cook pearls, grass jelly, pudding, sago, teas.

. Pay attention to the appropriate time to cook the pearls, so that when shifts change or in a rush, there will still be enough pearls for customers. Likewise with cheese milk foam and waffle pattern.

- Barista

. Make drinks according to the recipe

• Followed exact recipes for mixing and preparing beverage and food items.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Paid attention to detail while completing assignments.

. Be responsible for the store's cleanliness and organize every shift.

• Skilled at working independently and collaboratively in a team environment.

- Cashier

. Calculate their total payment and handle their payment including both cash and card

• Used POS system to accurately enter orders and process payments.

. Get the orders on Uber Eats, Doordash, Skips and cellphones.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Worked effectively in fast-paced environments.

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.

CASHIER/ FRONT COUNTER

• Used POS system to enter orders, process payments and issue receipts.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled ingredients and prepared menu items according to customer special requests and specifications.

DRIVE- THRU

• Took orders at drive-thru and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
• Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
• Took orders on headset while preparing and making the drink as well as dessert for customers

Make a drink and completed milkshakes and ice cream desserts for customers.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

.Refill and report what we need for a manager

• Brewed coffee and tea and changed out drink station syrups.

.put all the stuff in the airbag to give to customers

• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Handing menu items according to customer special requests and specifications in the airbag
• Prepare enough items for customer before hand it out in the window