Overview
Work History
Education
Skills
Community Orgs
Certification
References Links
Hobbies and Interests
Timeline
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Brionte Ross

Los Angeles

Overview

12
12
years of professional experience
1
1
Certification

Work History

Robot Support Tech

Diligent Robotics
11.2022 - 11.2023
  • Support for autonomous robots in healthcare facilities.
  • Resolved complex hardware issues, suggested operational improvements, and completed reporting requirements.
  • Implemented database and regularly analyzed metrics for transport, task usage, network connectivity, battery health, and hardware inventory for assigned location.
  • Automated some reporting tasks in Google Sheets such as updating numerical fields upon entry of new data.

Co-Founder

Brothers in Business, LLC
01.2012 - 01.2021
  • Managed music artists, consulted other indie artists, and hosted performance showcases.
  • Helped develop release strategies - including front end promotions as well as back-end support and music licensing (DSP relations, ASCAP registry, PRO/CMO support).
  • Partnered with clubs, universities, and small businesses in several capacities including event hosting and social media management with analytic support.

Genius Bar - Tech Specialist II

Apple Inc.
08.2019 - 11.2021
  • Provided training for new customers including businesses - consulting on iOS and MacOS features, utilizing MDM, and maximizing the Apple ecosystem.
  • Analyzed and communicated complex data and troubleshooting results to technical and non-technical users.
  • Achieved reduced wait times by multitasking projects and collaborating with management and ops during triage.

Product Manager/Digital Marketing

America Juice Co/Wild Hemp
06.2016 - 07.2019
  • Established new processes and led data-driven marketing strategy for a start-up.
  • Automated processes for social media management and B2B email marketing - achieved 20k+ organic followers, online sales up to 10k/month, and multiple six and seven figure distributor deals.
  • Owned social analytics reporting and assisted sales team with sales analysis(Google Sheets, Salesforce).

Education

Associate of Science - Computer Science

Los Angeles Valley College
Los Angeles, CA
05.2025

No Degree - Economics - Finance

University of Wisconsin - Stevens Point
Stevens Point, WI

Skills

Data management & analysis in Sheets, SQL

Communication & Reporting

Programming in Python, C

Virtualization & Cloud computing

Software troubleshooting

AI prompt engineering

Command Shell Proficiency

Statistics

Community Orgs

  • Boy & Girls Club of Milwaukee
  • Boy Scouts of America
  • PEPP Nation
  • Wisconsin Scholars Basketball
  • Uptempo Elite Hoops

Certification

  • Data Analytics, Google Certification
  • COMPTIA A+

References Links

tori.richardson@wisc.edu

wacker@apple.com

smonkres@apple.com

Hobbies and Interests

Music Playlist Creation. Stock market analysis, museum trips, basketball, and beach days in my downtime. Avid concert-goer.

Timeline

Robot Support Tech

Diligent Robotics
11.2022 - 11.2023

Genius Bar - Tech Specialist II

Apple Inc.
08.2019 - 11.2021

Product Manager/Digital Marketing

America Juice Co/Wild Hemp
06.2016 - 07.2019

Co-Founder

Brothers in Business, LLC
01.2012 - 01.2021

Associate of Science - Computer Science

Los Angeles Valley College

No Degree - Economics - Finance

University of Wisconsin - Stevens Point

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Brionte Ross