Brinley Rohrbacher
Summary
Motivated working student, eager to learn new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
Golfs Steakhouse And Seafood
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Hostess
Country Boys Restaurant
06.2020 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Associate
Mark's Work Wearhouse
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Deli Clerk
Valumart
05.2019 - 02.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
St. David Catholic Secondary School
Waterloo, ON06.2023
Skills
Communication skills
Time Management
Problem solving
Fast learner
Great team player
Good listener
Guest Engagement
Sales Techniques
Quality Control
Menu Memorization
Relationship Management
Performance Improvement
Languages
English
Native or Bilingual
Timeline
Server
Golfs Steakhouse And Seafood
01.2022 - Current
Customer Service Associate
Mark's Work Wearhouse
01.2021 - 01.2022
Hostess
Country Boys Restaurant
06.2020 - 09.2022
Deli Clerk
Valumart
05.2019 - 02.2021
High School Diploma -
St. David Catholic Secondary School
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