Customer Care Representative
Turbotax - Intuit
Mississauga, ON
01.2024 - 04.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Gathered customer feedback to suggest improvements for products and services.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered customer support to high call load each shift.
- Recommended potential products or services after analyzing customer needs.
- Prepared customer reports by gathering data collected during customer interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
