BRINDERPAL SINGH
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Canadian Red Cross Canada
01.2025 - Current
- Door to door fund raising representative.
- Identify and build relationships with potential donors.
- Collaborate on creating fundraising plans, set goals, and organize campaigns.
- Develop partnerships with businesses and community groups.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Resort/Hotel Supervisor
Golden Valley Resorts
10.2022 - 09.2024
- Overseeing daily operations to ensure the functioning of all departments(eg. Housekeeping, front desk, food, and beverages).
- Monitoring budgets, controlling expenses, and maximizing revenue through efficient pricing and company management.
- Ensuring guest satisfaction by addressing complaints, resolving issues promptly, and maintaining high service standards.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Increased customer retention through exceptional service and timely resolution of issues.
Barista/Supervisor
Fifty Avenue Cafe and Restaurant
12.2018 - 10.2021
- Managed the work of 6 employees.
- Overseeing baristas and staff, training them, and creating work schedules.
- Keeping track of supplies, ordering stock, and reducing waste.
- Creating new menu items, promotions, and maintaining a friendly atmosphere.
- Maintained a clean and safe work environment.
- Increasing sales by an average of 2.5% monthly.
Senior Barista
Artisan Boulangerie Compagnie
01.2018 - 08.2018
- Expertly prepare coffee, espresso-based drinks, lattes, cappuccinos, and other beverages according to customer preferences and established recipes.
- Provide exceptional, friendly, and professional customer service, addressing inquiries and ensuring satisfaction.
- Monitor and manage stock levels of coffee beans, milk, syrups, and other supplies, communicating inventory needs to management.
- Regularly inspect, clean, and maintain coffee-making equipment to ensure it operates at peak efficiency.
Education
Diploma - Food and Beverage and Catering Management
ICAS Training and Education College
08.2018
Skills
- Customer service, leadership, guest services, documentation review, computer literacy, multilingual, time management, and restaurant experience
Languages
English, Hindi, Punjabi
Timeline
Customer Service Associate
Canadian Red Cross Canada
01.2025 - Current
Resort/Hotel Supervisor
Golden Valley Resorts
10.2022 - 09.2024
Barista/Supervisor
Fifty Avenue Cafe and Restaurant
12.2018 - 10.2021
Senior Barista
Artisan Boulangerie Compagnie
01.2018 - 08.2018
Diploma - Food and Beverage and Catering Management
ICAS Training and Education College
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