Brinda Patel
Ajax,ON
Summary
Dynamic professional with a proven track record, excelling in regulatory compliance and data analysis. Adept at leading teams and enhancing performance, I implement strategies that drive efficiency and foster positive relationships. Passionate about delivering exceptional customer service while managing complex projects under pressure.
Dependable professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for the team's benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Receiving Process Associate
Mejuri Warehouse
Toronto, Ontario
09.2024 - Current
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Food Supervisor
Motimahal Restaurant
Toronto, Ontario
03.2023 - 09.2024
- Ordered necessary food supplies from vendors within budgetary guidelines.
- Monitored daily production schedules to ensure timely completion of orders.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Served customers by phone to take orders and answer product or service questions.
- Updated restaurant policies and procedures as needed to improve workflow and efficiency.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Observed food safety and sanitation protocols to reduce germ spread.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.
Assistant Team Leader
Integrity Work Solutions
Ahmedabad, India
02.2020 - 02.2023
- Identified and resolved discrepancies in patient accounts.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Developed and implemented medical billing procedures, policies and standards.
- Developed a strong professional rapport with providers and clients.
- Reconciled codes against services rendered.
- Maintained historical records by microfilming and filing documents.
- Performed research on insurance regulations related to medical billing practices.
Senior Process Associate
IGlobal KPO Services
Ahmedabad, India
04.2018 - 02.2020
- Maintained positive working relationship with fellow staff and management.
- Monitored team performance and provided coaching when needed.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Handled complex billing cases, and assisted in process improvement.
- Worked on revenue cycle management for doctors in NJ, USA.
- Handled calling with different insurance companies in order to manage payments for patients.
Process Associate
Integrity Medical Billing KPO Services
Ahmedabad, India
12.2015 - 04.2018
- Processed insurance claims and medical billing data.
- Assisted in maintaining billing accuracy and compliance.
- Worked with clients to address claim-related concerns.
Project Handler
Chanakya Academy
Ahmedabad, India
04.2015 - 12.2015
- Managed student projects and handled data.
- Provided technical guidance and documentation support.
Education
Master of Science - Information Technology
Kadi Serva Vishwavidyalaya
Gandhinagar, Ahmedabad05-2015
Bachelor of Science - Bachelor of Computer Applicaiton
Som-Lalit Institute of Computer Applicaiton
Ahmedabad, India04-2013
Skills
- Data entry
- Medical billing and claims processing
- Warehouse and inventory management
- Regulatory compliance
- Adept at analyzing data and developing strategies
- Customer service
- Multitasking and managing pressure of work in order to meet deadlines
- Team leadership with minimal supervision
- Performance monitoring
- Training and mentoring
Timeline
Receiving Process Associate
Mejuri Warehouse
09.2024 - Current
Food Supervisor
Motimahal Restaurant
03.2023 - 09.2024
Assistant Team Leader
Integrity Work Solutions
02.2020 - 02.2023
Senior Process Associate
IGlobal KPO Services
04.2018 - 02.2020
Process Associate
Integrity Medical Billing KPO Services
12.2015 - 04.2018
Project Handler
Chanakya Academy
04.2015 - 12.2015
Master of Science - Information Technology
Kadi Serva Vishwavidyalaya
Bachelor of Science - Bachelor of Computer Applicaiton
Som-Lalit Institute of Computer Applicaiton
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