Brin Bernard
Toronto,ON
Summary
Incoming university student interested in working in the service industry. Looking for a job in a high-energy, social environment. Reliable, and hardworking, but most notably, outgoing and personable. Welcomes the opportunity to grow and learn new skills, and thrives off of fast pace and high pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pro Shop /Backshop Attendant
The Hunt Club
04.2023 - 11.2023
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Kept golf course equipment stored properly and reported maintenance needs.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
Toronto Golf Show- Titleist Booth Hostess / Model
Driven Performance Golf Academy
02.2023 - 02.2023
- Exceeded performance expectations through continuous improvement initiatives focused on refining promotional strategies and tactics.
- Boosted product sales through engaging and informative demonstrations tailored to target audience needs.
- Optimized event attendance by coordinating schedules and logistics with event organizers, ensuring seamless execution of responsibilities.
- Maintained professional appearance and demeanor at all times, reflecting the company''s commitment to excellence.
Customer Support Representative
Data on the Spot
01.2022 - 01.2022
- Connected with customers to address questions and resolve issues through phone and email.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Identified trends in customer feedback and recommended product improvements to management teams.
Skating Instructor
Fairmount Park ice rink
12.2018 - 01.2021
- Planned, organized and conducted [Number] practice sessions per week.
Hockey Timekeeper
Ted Reeve Arena
09.2018 - 03.2020
- Ensured accurate record-keeping with diligent documentation of all relevant game details for post-match analysis.
- Demonstrated adaptability in timekeeping across various levels of competition from youth leagues to minor league games.
- Exemplified strong teamwork skills and communication by cooperating with fellow timekeepers to cover multiple games simultaneously when necessary.
Education
High School Diploma -
Birchmount Collegiate Institute
Toronto, ON06.2024
Skills
- Customer Service
- Guest Relations
- Sales Techniques
- Service Quality
- Service prioritization
Leadership Volunteer
- Peer Leader, Birchmount CI, 2022-Present
- Member, Athletic Advisory Council, Birchmount CI, ON, 2022-2023
- Grade 8 Outreach Representative, Birchmount CI, 2021-Present
- Organizer, Special Olympics, Birchmount CI, ON, 2023
- Manager, Blyth Academy Sports day, 2022,2023
- Manager, Birchmount Park Sports Day, 2022,2023
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies and Interests
Defense, U18A Etobicoke Dolphins Hockey, 2023-Present, Right winger, U18BB North York Storm Hockey, 2022-2023, Goalie, Ted Reeve Hockey Association/Scarborough Sharks, 2012-2020, Driven Golf Academy/Bradlee Ryall Academy, 2020-Present, Women's Senior Field Hockey Team, Birchmount CI, 2022-2023, 2023 East Regional Champions, City Champions, and OFSAA qualifiers, 2022 East Regional Championships, Women's Varsity Volleyball Team, Birchmount CI, 2022-2023, Women's Varsity Lacrosse Team, Birchmount CI, 2022, Women's Varsity Soccer Team, Birchmount CI, 2022, Co-ed varsity swim team, Birchmount CI, 2022
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Smart Serve- Institution: Smart Serve Ontario - 2024
Timeline
Pro Shop /Backshop Attendant
The Hunt Club
04.2023 - 11.2023
Toronto Golf Show- Titleist Booth Hostess / Model
Driven Performance Golf Academy
02.2023 - 02.2023
Customer Support Representative
Data on the Spot
01.2022 - 01.2022
Skating Instructor
Fairmount Park ice rink
12.2018 - 01.2021
Hockey Timekeeper
Ted Reeve Arena
09.2018 - 03.2020
High School Diploma -
Birchmount Collegiate Institute
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