Brijesh Patel
Calgary,AB
Summary
Driven Systems Administrator and IT Engineer with 5+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data centre operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Adept at creating SQL Databases, data creation and snapping tolerance using Service now, Papyrus, and Jira software's. Proven ability to collect and interpret data to support informed decision-making. Highly proficient with strong background in relational databases and creating queries in SQL server. Adept in communicating to client to ensure timely and accurate delivery of all data requests. Excellent analytical and communication skills with the ability to manage multi-disciplinary teams for environmental assessment, training of staff, and provision of technical IT support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
Central Auto Parts Pvt Ltd
08.2021 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Determined compatibility with various software by developing modification and integration programs.
- Created patches and solutions to fix bugs in existing applications.
- Orchestrated integration and communication of software upgrades.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Provided second-level support for server-class systems.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
IT Service Desk Analyst Tier-I
Matric Solutions Inc
04.2020 - 06.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and web servers.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Activated accounts for clients interested in new services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Provided replacement files to customers missing data, media files, and software components.
- Provided support for networking protocols and characteristics.
- Fielded average of 200-250 inbound phone calls to deliver support and remotely resolve service issues.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Resolved system, hardware and telephone issues within 24 hours, improving efficiency among departments.
IT Technical Analyst Assistant
Spaculus Software Pvt Ltd
05.2018 - 12.2020
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Resolved malfunctions with systems and programs through troubleshooting.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Boosted information sharing by enhancing interfaces between computer systems.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Investigated and addressed system issues to enhance usability and improve functionality.
Education
Bachelor of Applied Technology - Information Technology
Southern Alberta Institute of Technology (SAIT)
Calgary, AB05.2021
Skills
- Data Analysis
- Malfunction Troubleshooting
- SQL
- Device Configuration
- Data Collection
- Network Administration
- Data Backups
- Continuous Deployment
- Citrix XenApp
- IP Addressing and Subnetting
- VMware and Oracle (VM)
- Cloud Management
- Router Installation and Optimization
Certification
Python for absolute beginners
CompTIA Security+
Information Network & Internet Security - Fortinet
NSE-1 Network Security Associate
Cloud Computing Basics
The complete Cyber Security Course
Introduction to Business Information & Technology
Core Competencies
-> Quantitative Analysis
-> Data Analysis & Visualization
-> Strategic Business Planning
-> Data Management
-> Team Building & Leadership
-> Project Management
-> Strong Mathematical & Geocoding Techniques
-> Effective Collaboration/ Communication
-> Network & Security configurations
-> Cloud Computing
-> Continuous Improvement/Learning
Timeline
System Administrator
Central Auto Parts Pvt Ltd
08.2021 - Current
IT Service Desk Analyst Tier-I
Matric Solutions Inc
04.2020 - 06.2021
IT Technical Analyst Assistant
Spaculus Software Pvt Ltd
05.2018 - 12.2020
Bachelor of Applied Technology - Information Technology
Southern Alberta Institute of Technology (SAIT)
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