Brijesh Panchani

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Expedited deliveries to meet customer deadlines and requirements.
• Operated light trucks to deliver loads as far as 55 KMs from home location.

• Conestoga College
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to incidents and assessed active situations for security concerns.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Responded quickly to emergency situations to assess and deflect issues.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked and verified photo identification prior to granting facility access.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

• Responded to customer calls and emails to answer questions about products and services.
• Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Assisted customers by answering questions and responding to inquiries.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 25 customers each day.
• Maintained and managed customer files and databases.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Directs efficient and accurate preparation and sale of products to maximize guest satisfaction in clean surroundings
• Provides coaching and feedback to Team Members and Shift Coordinators/Managers
• Assumes responsibility for restaurant profit and loss management by implementing marketing strategies and follows cash control/security procedures
• Maintains inventory, manages labor and applies financial reporting analysis to enhance restaurant food safety, Redberry Security Policy, operations, and Redberry policies and procedures relating to all restaurant activities across shifts

Assist the manager in recruitment, staff training, discipline, performance evaluation and supervision of work teams, Assist the manager to maintain records of employees, Assist the manager to establish the schedule of employees of the restaurant, Assist the manager to achieve productivity goals (labour cost and food costs), Take over during employees breaks, work environment by motivating employees. Ensure that food charts, recipes and other preparation procedures are respected by teammates, ensure that company procedures relating to storage and rotation of supplies and food are observed, that employees of the restaurant provide the best customers service possible, Resolve all customer complaints with politeness, courtesy and efficiency. with company policy, Ensure that all directives on health and safety at work are known and respected, Ensure that all accidents and reported crimes are recorded in an appropriate manner.

• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Inspected outbound shipments and conducted random sampling of product quality.
• Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
• Monitored production operations for compliance with specifications and promptly reported defects.
• Inspected manufactured parts with accuracy, reporting problems or defects quickly.
• Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Collected samples during production and tested randomly to determine in-process product quality.

• Monitored and kept records of resident's every half-hour activity
• Trained to intervene between violent resident and other residents/staff
• Calming down the resident and divert to avoid conflicts
• Put notes to handout to the upcoming security guard
• Incident reporting and following the guidelines
• Accommodate the empty shift if required