Brijesh Kandoi
Hotel Manager
Calgary
Summary
Experienced hotel manager with over 13 years of expertise in the hospitality and tourism industries. Dedicated to delivering exceptional service to clients and tourists. Demonstrated success in managing operations at reputable hotels and resorts, ensuring seamless experiences for guests.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Hotel Manager
Ginger Hotel – An IHCL Brand
Vapi, Gujarat
10.2022 - 12.2023
- Managed all hotel operations, driving team performance, guest satisfaction, financial success, and operational excellence while ensuring compliance with brand standards and regulations
- Led hotel operations, team management, guest satisfaction, and financial performance
- Recruited, trained, and appraised staff to ensure operational excellence
- Ensured SOP compliance, conducted audits (TPAM, HSE), and resolved guest concerns
- Managed budgets, optimized revenue, and ensured timely payments
- Ensured legal, safety, and hygiene compliance (FSSAI, labour laws)
- Delivered strategic updates, led property projects, and improved efficiency
- Oversaw day-to-day operations of 172 room hotel with staff of 150 employees.
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Assistant Hotel Manager
Ginger Hotel – An IHCL Brand
Vadodara, Gujarat
12.2017 - 09.2022
- Oversaw daily hotel operations, coordinated between departments, and ensured exceptional guest experiences in the absence of the Hotel Manager
- Supervised Rooms, Housekeeping, Engineering, and Security; ensured audit compliance
- Managed guest profiles, resolved feedback, and maintained service excellence
- Recruited, trained, and appraised staff; enhanced team performance
- Forecasted occupancy trends and optimized inventory; collaborated on promotions
- Prepared reports, conducted vendor audits, and ensured policy compliance
- Oversaw day-to-day operations of 100 room hotel with staff of 75 employees.
Duty Manager
Avadh Utopia
Vapi, Gujarat
05.2016 - 12.2017
- Ensured smooth front office operations, exceptional guest service, and a professional environment by supervising staff, coordinating interdepartmental activities, and resolving guest concerns effectively
- Supervised front office staff, managed rosters, and coordinated operations during high occupancy
- Oversaw VIP guest arrivals, departures, and special requests
- Ensured public area cleanliness and staff compliance with appearance standards
- Verified registration accuracy and handled walk-in guests
- Addressed guest complaints, escalating issues when necessary
- Approved financial transactions like allowances and rebates
- Promoted teamwork, staff motivation, and positive guest relations
- Acted as Front Office Manager in thee absence of the Room Division Manager
Guest Service Associate
Ginger Hotel – An IHCL Brand
Vadodara, Gujarat
02.2012 - 05.2016
- Served as the first point of contact for guests, ensuring exceptional service and a smooth guest experience
- Welcoming and registering guests, assigning rooms, and accommodating special requests
- Welcomed and registered guests while handling check-ins, check-outs, and cashiering duties
- Managed reservations, cancellations, and room inventory
- Assisted guests with special requests and coordinated with housekeeping for room updates
- Promoted rooms and services using upselling techniques
- Ensured the front desk area was clean and organized
- Adhered to hotel safety, emergency, and operational policies
- Reported guest concerns and operational issues to management
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 23 %.
Education
Bachelor of Commerce -
Dr. C.V. Raman University
Chhattisgarh - India 06.2012 - 06.2015
Diploma - Aviation Hospitality & Travel Management -
Frankfinn Institute
Vadodara - India 10.2011 - 10.2012
Skills
Hotel management
Guest services management
Analytical thinking
Performance evaluations
Multitasking Abilities
Strategic planning and analysis
Brand management
Revenue optimization
Hotel management
Timeline
Hotel Manager
Ginger Hotel – An IHCL Brand
10.2022 - 12.2023
Assistant Hotel Manager
Ginger Hotel – An IHCL Brand
12.2017 - 09.2022
Duty Manager
Avadh Utopia
05.2016 - 12.2017
Bachelor of Commerce -
Dr. C.V. Raman University
06.2012 - 06.2015
Guest Service Associate
Ginger Hotel – An IHCL Brand
02.2012 - 05.2016
Diploma - Aviation Hospitality & Travel Management -
Frankfinn Institute
10.2011 - 10.2012
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