Brijender Bommala
Toronto,Canada
Summary
Experienced property management professional with a strong background in tenant relations, office management, and maintenance coordination. Skilled in balancing tenant rights with business goals to meet financial targets. Demonstrates excellent interpersonal, communication, and leadership abilities. Knowledgeable and experienced facilities coordinator proficient in managing various building systems and overall operations. Capable of coordinating internal teams and utilizing external vendors for complex services and repairs. Committed to ensuring smooth operations for staff and visitors.
Overview
8
8
years of professional experience
Work History
PROPERTY ASSISTANT MANAGER &FACILITIES COORDINATOR
Zegas Grp Ltd
10.2020 - Current
- Performed repairs on equipment to maintain optimal production levels
- Troubleshoot and diagnose building equipment and systems to find root causes
- Responded to emergency issues quickly to maintain smooth business operations
- Assisted with light maintenance and repair of building systems and cleaning equipment to promote business and team productivity
- Enter work orders into Yardi for existing residents when assistance is required
- Utilize the property management system to record transactions and run various operating reports
- Liaise with the Building Maintenance Manager on a day to day basis relating to building operations
- Maintain an orderly leasing center with proper filing of all documentation and correspondence
- Promote accepted applicants to join the online payment program or Pre-Authorized-Payment program (PAP)
- Assist with the completion of incoming and outgoing suite inspections and documents as required
- Review and submit changes to leasing reports as directed
- Professionally and courteously handle all inquiries, feedback, complaints or concerns
- Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Understanding relevant laws and regulations governing landlord-tenant relationships
WEEKEND FACILITIES SUPERVISOR
First service Residential
09.2022 - 10.2023
- Performed repairs and scheduled maintenance of company equipment and systems
- Monitored supply inventory and submitted orders while complying with maintenance budget restrictions
- Performed routine inspections to maintain the safety and functionality of the facility's systems
- Prepared and planned worksites to help jobs run smoothly
- Filled out work orders, repair logs, and maintenance plans to document work completed
- Established and enforced clear safety policies to protect workers from injury
- Kept records of parts and equipment used in projects to update inventory
- Ensured that all repairs were completed promptly according to budget constraints
CUSTOMER SERVICE REPRESENTATIVE
No Frills
10.2016 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Made outbound calls to obtain account information
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Used proven techniques to de-escalate angry customers during telephone interactions
- Mentored new employees on procedures and policies to maximize team performance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
Education
Diploma - Building Operations and Management
Seneca College of Applied Arts and Technology
Skills
- Property visits
- People management
- Knowledge about Tenant
- Landlord laws
- Landscape Maintenance
- Preventive Maintenance
- Hand and Power Tools
- Safety Awareness
- Parts Installation
- Painting Skills
- Maintenance Scheduling
- Defect Tracking
- Documentation
- Blueprint and Schematic Understanding
- Yardi
- Ms office
- Controls Management
- Service Planning and Scheduling
- Operational Efficiency and Safety
- Cost-Reduction Methods
- Performance Assessments
- Database Maintenance
- Grounds Management
- Building Maintenance
- Rent Collection
- Property Inspections
- Facilities management
- Facility Planning
- Procurement
- Construction
- Operating Budget
- Management reporting
- Administrative systems
- Facilities maintenance
- Professional development
- Oversee The Facilities Services Budget
- Facility Closures
- CADD
- Asset management
- Project budgets
- Rehabilitation
- Project control
- Feasibility studies
- Budget estimates
- Forecast
- Best practice
- Consistent
Languages
Timeline
WEEKEND FACILITIES SUPERVISOR
First service Residential
09.2022 - 10.2023
PROPERTY ASSISTANT MANAGER &FACILITIES COORDINATOR
Zegas Grp Ltd
10.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
No Frills
10.2016 - 04.2020
Diploma - Building Operations and Management
Seneca College of Applied Arts and Technology
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