BRIJ MOHAN
Halifax
Summary
Dynamic leader with a proven track record at McDonald's, enhancing operational efficiency and customer satisfaction. Excelled in staff supervision and problem-solving, significantly improving team performance. Skilled in Microsoft Office and adept at communication, consistently delivering top-tier service and fostering positive customer experiences.
Security professional prepared for role with solid background in threat assessment and maintaining safety protocols. Proven ability to handle high-pressure environments and adapt to dynamic situations. Known for strong collaboration skills and consistently achieving reliable results. Expertise in surveillance and risk management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Screening Officer
GardaWorld Security
10.2024 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
SECOND ASSISTANT MANAGER
MCDONALD'S CANADA
04.2023 - 09.2024
- Inspected store operations to guarantee quality standards were being met.
- Organized and delegated tasks to ensure efficient workflow.
- Coached, trained, and mentored new employees on company policies and procedures.
- Provided excellent customer service and team leadership skills in a fast-paced environment.
- Assisted in hiring, onboarding, training, coaching, motivating, and disciplining personnel.
- Created weekly schedules for staff members while adhering to labor laws.
FOOD DELIVERY SUPERVISOR
AL-SAAD AL-MUSHTARKA
09.2022 - 12.2022
- Worked at Al Saad Al Mushtarka Food Delivery Company, delivering food items across Kuwait.
- Provided excellent customer service through coordination with delivery riders.
- Ensured food quality and adhered to food safety measures during packaging.
- Leveraged previous food-related experience to enhance food quality and delivery standards.
- Resolved customer service issues quickly and effectively, including complaints about late or incorrect orders.
CATERING SUPERVISOR FOOD SECTION
NORTH AL-ARDIYA
11.2021 - 09.2022
- Arranged weddings, including venue decorations and various facilities.
- Checked food items, menus, and ensured food quality and quantity met guests' requirements.
- Prepared bills and followed up on transactions with clients and suppliers.
- Provided best customer service and handled customer complaints as top priorities.
ASSISTANT RESTAURANT MANAGER
DYAY RESTAURANTS
01.2021 - 11.2021
- Joined and managed the first branch of a new company in Kuwait.
- Responsible for ordering daily operational needs.
- Ensured smooth operations and delivered excellent customer service.
- Created staff schedules and monitored daily wastage and sales.
ASSISTANT BRANCH MANAGER
NOMAD ENTERTAINMENT KUWAIT
02.2019 - 12.2020
- Started as a Supervisor and promoted to Assistant Branch Manager within 7 months.
- Gained comprehensive knowledge by witnessing the company's growth from its inception.
- Responsibilities included:
- 1. Inspecting health and safety for customers and staff, ensuring adherence to safety protocols.
- 2. Meeting and greeting guests, soliciting feedback, and seeking opportunities to enhance their experience.
- 3. Managing staff training and roles based on operational needs.
- 4. Managing cash and petty cash accounts.
- 5. Handling the recruitment process.
- 6. Creating weekly staff schedules.
SHIFT SUPERVISOR
AMERICANA
07.2012 - 01.2019
- Transferred to Erbil, Kurdistan, Iraq to support new branch openings.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Worked for Hardee's, part of one of the largest food chains in the Middle East, including brands like KFC, Hardee's, Baskin Robbins, TGI Friday's, and Krispy Kreme.
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Successfully opened and operated new branches in Iraq over a 9-month period.
PURCHASE OFFICER CUM MACHINE OPERATOR
COMPETENT ENGINEERING
02.2011 - 04.2012
- Worked in a factory manufacturing parts for train bogies.
- Managed the procurement of raw materials from the rail coach factory.
- Represented the company in dealings with Asia's second-largest rail coach factory, KPT, Punjab.
- Oversaw the process from raw material acquisition to delivery of final products.
- Negotiated pricing structures, delivery schedules and other contract parameters.
- Tracked orders and shipments to inform warehouse manager of incoming loads.
- Operating lazer machine when needed and set cutting diagrams and commands the machine.
ALUMINUM FABRICATOR
ABDUL HAMEED KHOURI ALUMINIUM AND GLASS FACTORY
09.2007 - 11.2010
- Conducted research into new methods of fabricating aluminum products more efficiently.
- Loaded, unloaded heavy material onto, from trucks using forklifts and cranes.
- Maintained machinery in good working order through regular cleaning and lubrication activities.
Education
HUMANITIES AND ARTS
PUNJAB SCHOOL EDUCATION BOARD
04.2005
Skills
- Microsoft Office
- Problem Solving
- Staff Supervision
- Communication
- Marketing
- Stress tolerance
- Critical thinking aptitude
- Professionalism and integrity
LANGUAGES
Hindi Fluent
Native or Bilingual
English Fluent
Full Professional
Punjabi
Native or Bilingual
Arabic
Limited Working
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Screening Officer
GardaWorld Security
10.2024 - Current
SECOND ASSISTANT MANAGER
MCDONALD'S CANADA
04.2023 - 09.2024
FOOD DELIVERY SUPERVISOR
AL-SAAD AL-MUSHTARKA
09.2022 - 12.2022
CATERING SUPERVISOR FOOD SECTION
NORTH AL-ARDIYA
11.2021 - 09.2022
ASSISTANT RESTAURANT MANAGER
DYAY RESTAURANTS
01.2021 - 11.2021
ASSISTANT BRANCH MANAGER
NOMAD ENTERTAINMENT KUWAIT
02.2019 - 12.2020
SHIFT SUPERVISOR
AMERICANA
07.2012 - 01.2019
PURCHASE OFFICER CUM MACHINE OPERATOR
COMPETENT ENGINEERING
02.2011 - 04.2012
ALUMINUM FABRICATOR
ABDUL HAMEED KHOURI ALUMINIUM AND GLASS FACTORY
09.2007 - 11.2010
HUMANITIES AND ARTS
PUNJAB SCHOOL EDUCATION BOARD
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