Brigitte Torres
Lancaster
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shortage Control Associate
Burlington
Lancaster
04.2025 - Current
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Volunteer
Wolf Heart Ranch, Wolf Connection
Acton
07.2021 - 09.2023
- Supported community outreach programs by engaging with local residents and organizations.
- Assisted in organizing events to promote the mission of animal welfare and rescue.
- Coordinated volunteer schedules to ensure adequate coverage during community initiatives.
- Facilitate educational workshops on responsible pet ownership and care practices.
- Communicated effectively with team members to foster a collaborative work environment.
- Mentored new volunteers on best practices for animal handling and care procedures.
- We've also started a Mentorship Program to bring more people to see what we're trying to accomplish here at Wolf Connection.
- We're trying to help the 'at-risk' youth and bring people together through rescued wolves who all have their own stories.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
- Greeted guests and offered assistance in finding specific departments or personnel.
Retail Sales Associate
Urban Onyx
Palmdale
08.2022 - 01.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Associate of Arts - Early Childhood Care And Education
Antelope Valley College
Lancaster, CASkills
- Lesson planning
- Customer service
- Team collaboration
- Effective communication
- Mentorship
- Sales techniques
- Courteous and professional
- Time management
- Service assistance
- Problem-solving
- Relationship building
- Loss prevention
- Customer interaction
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handler Certification, California Food Handler Training Certification Program, 02/01/24, 02/28/27
Timeline
Shortage Control Associate
Burlington
04.2025 - Current
Retail Sales Associate
Urban Onyx
08.2022 - 01.2023
Volunteer
Wolf Heart Ranch, Wolf Connection
07.2021 - 09.2023
Associate of Arts - Early Childhood Care And Education
Antelope Valley College