Brigitte Torres

St. Catharines,Canada

Summary

Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Active listening and multitasking abilities. Increase overall productivity. Works well independently to handle assignments and quick learner with good communication abilities.

Overview

years of professional experience

Certification

Work History

Production Worker

Antipastos Di Roma

St. Catharines, ON

05.2023 - Current

Prepare food following recipes and guidelines.

Administrative Assistant

Ingenieria Segura T&A S.A.S

Bogota, Colombia

09.2021 - 04.2023

Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos and invoices.
Processed correspondence, documents and reports to support clerical staff.
Photocopied, faxed and scanned office correspondence
Developed, implemented and administered departmental office systems and procedures
Tracked, received and reconciled material orders.
Handled sensitive and business confidential information following proper procedures.
Entered data into system and updated customer contacts with information to keep records current.
Transcribed and organized information to assist in preparing speeches and presentations.

Education

High School Diploma - Commercial Areas emphasis and Business Vision

Liceo Psicopedagogico Nueva Castilla

Bogota, Colombia

11.2010

Skills

Organizational Skills
Self-Directed
Verbal Communication
Organization and Time Management
Social Perceptiveness
Active Listening
Decision-Making
Teamwork and Collaboration
Problem Resolution
Analytical and Critical Thinking
Inbound and Outbound Calling
Data Entry
Scheduling

Product Knowledge
Conflict Mediation
Computer Proficiency
Positive and Professional
Adaptive Team Player
Customer Relations
Client Relations
Customer Service
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office Expertise

Websites

https://www.linkedin.com/in/lotoral/

Languages

English

Professional

Spanish

Native/ Bilingual