Brigitte Lachance

HR Generalist (10/2022 - Current)

• Efficiently handled HR inquiries, supported Program Managers and employees, and successfully completed WSIB forms.
• Interpreted Collective Agreements, administered group benefits, and maintained employee records.
• Conducted full-cycle recruitment, new staff orientation, and employee training programs.
• Developed employee communications, handled confidential reports, and conducted HR audits.
• Assisted with policy implementation, organizational research, succession planning, and compliance initiatives.
• Conducted exit interviews and participated in employee investigations.
  

HR Administrator (05/2019 - 10/2022)

• Supported HR operations by maintaining accurate employee records and compiling reports.
• Assisted in recruitment processes, scheduling interviews, and conducting new hire orientations.
• Administered employee benefits, tracked leave balances, and processed payroll changes.
• Coordinated training sessions, maintained compliance records, and facilitated employee communications.
• Participated in policy development and implementation, ensuring alignment with organizational goals.
  

• Coordinated internal resources to resolve customer inquiries promptly.
• Executed tasks adhering to relevant standards, policies, and regulations for the promotion of workplace safety.
• Provided administrative support to office staff
• Performed cash management and bank reconciliation activities
• Contributed to the execution of building moves and played an active role in coordinating events.
• Managed and monitored inventory, PPE, supplies, and isolation kits across 12 buildings.
• Verified specifications and price to prepare purchase orders
• Obtained purchase approval from Directors
• Ensured efficient order processing by closely monitoring and expediting
• Successfully performed receptionist duties as a backup.

• Ensured a welcoming atmosphere for clients and visitors through professional interactions
• Answered and directed phone inquiries to appropriate destinations
• Responded to emergencies, providing support to clients in distress through quick response times and effective communication with staff.
• Ensured proper setup of client/staff boardrooms on a daily basis
• Efficiently managed document scanning, filing, and faxing tasks
• Maintained accurate office inventory through timely placement and expedition of supply orders, as well as verifying receipt upon delivery.
• Prepared purchase orders and ensured accuracy by comparing them to invoices, proactively identifying and addressing any discrepancies.

• Communicated credit decisions and ensured timely review of new customers by interfacing with sales organization.
• Made credit decisions within assigned authority
• Effectively managed the activities of credit / customer set up team, ensuring timely and accurate completion of file reviews.
• Negotiated secure documentation and payment terms with customers
• Handled and resolved credit concerns of customers
• Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
• Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
• Monitored customer account activity to identify any potential risks or issues.
• Responsible for acting as the point of contact for health and safety matters.
• Maintained WSBI forms, followed up, and ensured back to work plan implementation
• Managed office supply procurement.

• Successfully established and executed million-dollar store operations by formulating and assessing policies and procedures.
• Identified and determined current and potential staffing needs, prepared and published staffing notices
• Managed the entire recruitment process, including applicant collection, screening, and interview coordination. Provided guidance on employment decisions and performed thorough reference checks.
• Executed criminal background investigations and administered integrity assessments
• Managed and supervised a team, including overseeing orientation, training, setting work schedules, and reviewing timecards in ADP.
• Coordinated performance and ability management, providing feedback on patterns and trends as well as offering career development planning and guidance.
• Handled budgeting responsibilities while monitoring revenue and expenses
• Streamlined ordering process for inventory from various suppliers and locations.
• Maintained accurate sales records to ensure effective inventory control
• Managed customer grievances effectively
• Negotiated products and lease rates with clients
• Managed product pricing to ensure appropriate margins for Profit and Loss Reports.

• Managed and monitored a diverse range of games in accordance with Casino Operations policies.
• Handled the responsibility for accurately exchanging and recording table transactions
• Maintained adherence to protocol for effective wagering processes and accurate bet management
• Maintained appropriate pace of the game by effectively handling cards, dice, chips, money, and other gaming equipment
• Inform players of the rules and what is occurring as the game progresses.
• Ensured that all patrons were aware of house rules before engaging in any form of gambling.
• Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
• Maintained cleanliness of work area by wiping down tables after each game session.