Open To Work
Brigitte Cross
Kamloops,BC
Work Preference
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Mark’s Work Warehouse
Kamloops, BC
04.2014 - 05.2020
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operation and company policies.
- Managed cash handling procedures to maintain security and accuracy.
- Assisted customers with inquiries and resolved issues promptly.
- Conducted regular inventory checks for cash handling supplies and equipment.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams by stocking shelves and bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed payments promptly for customers to exceed productivity standards.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Ensured cash drawer balances matched sales records to maintain financial integrity.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Graduate
Vancouver, BCSkills
- Cash handling
- Point-of-sale operation
- Inventory management
- Refund processing
- Customer assistance
- Sales promotion
- Attention to detail
- Time management
- Cashier training
- Safety rules
- Store opening and closing
- Cash handling
- Payment processing
Timeline
Cashier Team Lead
Mark’s Work Warehouse
04.2014 - 05.2020
High School Graduate