Brigitte Bergeron
Surrey,British Columbia
Summary
Adept at elevating guest experiences, I honed my skills in high-volume dining and team member training at Atlas Steak and Fish. Leveraging exceptional communication and POS system proficiency, I led initiatives that significantly improved customer satisfaction and loyalty. My approach combines meticulous attention to detail with a passion for fostering memorable guest relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Trainer
Atlas Steak and Fish
10.2017 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Assigned with taking care of VIP, high-profile and corporate guests.
- Introduced feedback loop from customers to inform training focus areas, directly linking training to customer satisfaction.
Server/Trainer
EBO
06.2015 - 10.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Banquet Server/Bartender
Delta Hotels By Marriott
06.2014 - 06.2015
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
Marketing/Promotions Representative
FPInnovations
04.2013 - 06.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Organizing and scheduling meetings with clients.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Streamlined booking processes by implementing an efficient scheduling system, resulting in improved customer satisfaction.
Education
High School Diploma -
Crescent Heights
Calgary, AB06-1983
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
- POS system proficiency
- VIP Client Relations
- Tableside service
- Wine service
- Exceptional communication
- Training expertise
- Allergy awareness
- Guest relations management
Accomplishments
- Nominated for many hospitality awards, for example Vancouver Tourism Awards B.C.
- Well over one hundred five star reviews.
- Experienced in providing high-end, VIP-level service with a proven track record of exceeding client expectations in luxury environments.
- Advocacy for children and persons with disabilities
Certification
Serving It Right
Timeline
Server/Trainer
Atlas Steak and Fish
10.2017 - Current
Server/Trainer
EBO
06.2015 - 10.2017
Banquet Server/Bartender
Delta Hotels By Marriott
06.2014 - 06.2015
Marketing/Promotions Representative
FPInnovations
04.2013 - 06.2014
Serving It Right
High School Diploma -
Crescent Heights
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