Brigitte Bays
PIERREFONDS,CANADA, CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
General Manager
Mackie Moving Systems
12.2012 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Customer Service Supervisor
Mackie Moving Systems
09.2011 - 06.2012
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Associate
Mackie Moving Systems
03.2009 - 09.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Implementation Manager
Teleglobe France S.A.S.
07.2005 - 03.2008
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Service Manager
Teleglobe USA
06.1996 - 05.2005
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
Associate Manager - Technical Customer Service
Teleglobe Canada
09.1994 - 06.1996
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Skills
- Supply Chain Management
- Customer Relationship Management
- Business Administration
- Expense Control
- Operations Oversight
- Business Development
- Financial Administration
- Project Management
- Client Relations
- Administrative Skills
- Sound Judgment
- Operations Management
Languages
French
Professional Working
English
Full Professional
Timeline
General Manager
Mackie Moving Systems
12.2012 - 03.2022
Customer Service Supervisor
Mackie Moving Systems
09.2011 - 06.2012
Customer Service Associate
Mackie Moving Systems
03.2009 - 09.2011
Implementation Manager
Teleglobe France S.A.S.
07.2005 - 03.2008
Service Manager
Teleglobe USA
06.1996 - 05.2005
Associate Manager - Technical Customer Service
Teleglobe Canada
09.1994 - 06.1996
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