Brigid Rouselle
Toronto,ON
Summary
Results-driven professional with experience in customer-facing and leadership roles, combining strong communication, organization, and problem-solving skills. Proven ability to manage multiple priorities, lead and train team members, handle transactions accurately, and resolve issues efficiently in fast-paced environments. Recognized for reliability, adaptability, and teamwork, with a focus on delivering high-quality service, supporting operational goals, and contributing positively to overall business success.
Overview
4
4
years of professional experience
Work History
Server/Supervisor
Joe Bird
04.2023 - Current
- Supervised daily operations and ensured high-quality service in a fast-paced restaurant.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Maintained cleanliness of the restaurant and kitchen areas.
Ice Cream Server
The Fix Ice Cream Bar
Toronto, ON
04.2022 - 04.2023
- Maintained cleanliness and organization of serving area and equipment.
- Managed inventory of ice cream supplies and restocked as needed.
- Trained new employees on proper food handling techniques and customer service standards.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Managed POS register to complete customer transactions.
Education
Bachelor of Arts - Sociology
Western University
London, Ontario04-2026
Skills
- Customer service
- Employee training
- Time management
- Team leadership
- Conflict resolution
- Organization
- Critical thinking
- Decision-making
References
References available upon request.
Timeline
Server/Supervisor
Joe Bird
04.2023 - Current
Ice Cream Server
The Fix Ice Cream Bar
04.2022 - 04.2023
Bachelor of Arts - Sociology
Western University