BRIGHT IMOUKHUEDE
CALGARY,AB
Summary
Customer-focused and technically proficient professional with proven experience in electrical service coordination, client support, and project initiation with relevant experience in manufacturing and production environments. Skilled in acting as the first point of contact for commercial and residential customers, guiding them through electrical service requests, upgrades, and infrastructure changes. Adept at gathering project information, maintaining accurate documentation, and ensuring compliance with technical guidelines and corporate standards. Strong communicator with the ability to liaise effectively between customers, design teams, and field services to ensure timely and efficient project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electromechanical Assembler
EATON CORPORATION
Calgary, Alberta
04.2025 - Current
- Assemble, test, and inspect electro-mechanical components, subassemblies, and final products to ensure compliance with engineering specifications.
- Interpret and follow technical drawings, schematics, and bills of materials (BOMs) to perform accurate builds.
- Perform wiring, crimping, soldering, and cable routing to industry standards (IPC).
- Conduct continuity, resistance, and functional tests using multimeters and test benches.
- Document assembly processes, test results, and non-conformances, in accordance with quality assurance protocols.
- Collaborate with engineers to identify and resolve design or assembly issues, improving production efficiency.
- Maintain a clean, safe, and organized work area while adhering to ESD and HSE practices.
- Built precision assemblies for industrial and/or aerospace applications using mechanical fasteners, adhesives, and electrical wiring.
- Assisted in prototyping and engineering change requests, ensuring smooth product transitions from design to production.
- Inspected incoming components for defects, and verified compliance with technical standards.
- Supported continuous improvement initiatives to optimize workflow and reduce assembly cycle times.
- Operated hand tools, torque drivers, and measurement instruments with high accuracy.
Customer Service / Project Support Representative
BENIN ELECTRICITY DISTRIBUTION COMPANY (BEDC)
Benin City, Nigeria
08.2017 - 11.2024
- Serve as the first point of contact for commercial and residential customers requesting electrical services, upgrades, and infrastructure changes.
- Guide customers through BEDC processes, ensuring clarity on procedures, timelines, and requirements.
- Assess customer requests and determine whether a new design project is needed, ensuring accurate referral to the appropriate business line.
- Assist customers in gathering critical project information, including load requirements, building/site details, and construction schedules.
- Initiate work requests, and prepare information packages for transfer to the design group or internal stakeholders.
- Maintain accurate project records, and implement a structured filing system to uphold compliance with corporate standards.
- Collaborate with the Field Services Team to arrange site visits and checks, as required.
- Apply up-to-date knowledge of BEDC standards, and related technical guidelines across all inquiries.
- Coordinate with other BEDC departments to ensure proper handling and resolution of customer requests.
- Provided technical support for electrical services and billing issues.
Technical Line-Man
BENIN ELECTRICITY DISTRIBUTION COMPANY (BEDC)
Benin City, Nigeria
11.2014 - 11.2015
- Ensure compliance with industry safety standards; protective equipment (PPE) is used during field activities, and adherence to company protocols is maintained.
- Lead installation and maintenance operations for high-voltage and low-voltage power transmission lines, both overhead and underground, across urban and rural areas.
- Perform electrical line inspections to detect potential issues such as insulation breakdowns, faulty circuit breakers, or damaged wires.
- Repair and replace damaged components in line with established standards.
- Troubleshoot complex electrical faults in power lines, circuit breakers, and transformers, conducting diagnostics using specialized equipment such as multimeters and fault locators.
- Assist in power restoration during outages, working under time-sensitive and hazardous conditions to minimize downtime.
- Escalate unresolved issues to a higher technical specialist when necessary.
- Maintained, repaired, and replaced poles and cross-arms.
- Removed old wires from utility poles before replacing them with new ones.
- Connected new customers by running service drops from existing main-line wires to customer premises.
- Participated in training sessions to enhance skills in line work techniques.
Education
HIGHER NATIONAL DIPLOMA. Canadian Equivalence: 3years Diploma And 1year Post Graduate Certificate - Electrical And Electronics Engineering
Federal Polytechnic, Auchi
Edo State, Nigeria11-2017
National Diploma - Electrical And Electronics Engineering
Federal Polytechnic, Auchi
Edo State, Nigeria11-2014
Skills
- Customer service and client relations
- Electrical service coordination
- Project initiation and documentation
- Electrical and line installation
- Technical knowledge of electrical standards
- Cross-departmental communication
- Records and filing system management
- Site visits and field coordination
- Problem solving and process improvement
- High-voltage transmission and distribution
- Compliance with safety regulations
- Strong communication and teamwork
- Electrical system maintenance and troubleshooting
- Basic knowledge in Microsoft applications
Certification
- Comptia A+ Engineering (Computer Hardware & Software, Troubleshooting, and Maintenance), National Institute of
Information Technology (NIIT), 2012 - Onshore and Offshore Safety Institute (HSE 1, 2 & 3), 2021
- Construction Safety Training System certificate (CSTS 2020), 2025
- Forklift License, 2025
Languages
English
Full Professional
References
References available upon request.
Timeline
Electromechanical Assembler
EATON CORPORATION
04.2025 - Current
Customer Service / Project Support Representative
BENIN ELECTRICITY DISTRIBUTION COMPANY (BEDC)
08.2017 - 11.2024
Technical Line-Man
BENIN ELECTRICITY DISTRIBUTION COMPANY (BEDC)
11.2014 - 11.2015
HIGHER NATIONAL DIPLOMA. Canadian Equivalence: 3years Diploma And 1year Post Graduate Certificate - Electrical And Electronics Engineering
Federal Polytechnic, Auchi
National Diploma - Electrical And Electronics Engineering
Federal Polytechnic, Auchi
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