BRIGGETTE TANGCALAGAN

People Management and Education

• Oversee team recruitment, onboarding processes, and their continuous growth.
• Contribute to schedule building and managing team availability.
• Manage the team's education and development, building and executing development plans.
• Conduct performance evaluations and performance management.

Administration

• Overseeing and assessing payroll.
• Manage daily operations in the store, world business review, and performance strategies.
• Change management and ensuring the timely implementation of various policies and operational updates.

Business Acumen

• Strategizing and planning around achieving store KPIs.
• Leading the team in delivering exceptional client service for optimal store performance.
• Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

• Developed efficient staff schedules.
• Managed high-priority sales issues.
• Formulated plans enabling staff to achieve monthly sales goals.
• Tracked store metrics and monitored sales data.
• Executed comprehensive coach-back processes for team members
• Managed store inventory, operations and cash management