Brieanna Easley
Hercules
Summary
Cultivated high levels of customer satisfaction by addressing complaints and nurturing strong relationships. Championed team goals by utilizing exceptional communication skills to improve customer interactions.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon DSP
American Canyon, CA
- Current
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
Housekeeping Aide
Ben Taub Hospital
Houston, TX
02.2024 - 08.2025
- Maintained cleanliness and organization of assigned areas, adhering to safety protocols.
- Assisted in inventory management of cleaning supplies and equipment.
- Performed routine inspections to ensure high standards of hygiene and sanitation.
- Collaborated with team members to enhance operational efficiency in housekeeping tasks.
Customer Service Representative
U.S. Bank
Houston, TX
05.2021 - 02.2024
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Health Help
Houston, TX
06.2019 - 05.2021
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries and issues efficiently, enhancing satisfaction levels.
- Utilized CRM software to document interactions and track service requests.
- Assisted in training new team members on company policies and procedures.
Education
High school diploma or GED - undefined
Skills
- Positive
- Teamwork and collaboration
- Dependable and reliable
- Attention to detail
Timeline
Housekeeping Aide
Ben Taub Hospital
02.2024 - 08.2025
Customer Service Representative
U.S. Bank
05.2021 - 02.2024
Customer Service Representative
Health Help
06.2019 - 05.2021
Delivery Driver
Amazon DSP
- Current