Summary
Overview
Work History
Education
Skills
Languages
Professional Recognition
Timeline
Generic

Brie Angus

Ottawa,Canada

Summary

Customer-focused professional with extensive experience in client relations, business operations, and sales leadership. Former business owner with a strong understanding of customer satisfaction, service delivery, and operational efficiency. Known for building strong relationships, resolving complex issues, and improving client retention through proactive communication and problem solving.

Overview

22
22
years of professional experience

Work History

Collision Services Expert

Myers Carstar Collision Centre
Ottawa
01.2024 - Current
  • Maintained reliable delivery performance while managing complex delivery routes.
  • Built strong relationships within the community through consistent service.
  • Ensured secure handling and delivery of confidential mail and packages.

General Manager / Sales Manager

LF3 Lifestyle Fitness
Barrhaven
01.2021 - 01.2022
  • Managed day-to-day operations of a busy fitness facility ensuring exceptional customer experience.
  • Supervised staff scheduling, certifications, and team performance.
  • Increased membership engagement through client relationship building and consultations.
  • Resolved service concerns quickly to maintain retention and satisfaction.

Owner / Director - Lead Health Coach

Downsize Fitness Orleans
Ottawa
01.2013 - 01.2019
  • Established and managed a boutique fitness studio dedicated to promoting health, wellness, and community engagement.
  • Developed marketing initiatives and membership programs that increased retention and revenue.
  • Led and mentored a team while managing operations, scheduling, finances, and client relations.
  • Designed customized wellness programs that helped clients achieve measurable results.

Rural & Suburban Mail Carrier

Canada Post
Ottawa
01.2004 - 01.2014
  • Maintained reliable delivery performance while managing complex delivery routes.
  • Built strong relationships within the community through consistent service.
  • Ensured secure handling and delivery of confidential mail and packages.

Education

Police Foundations -

CDI College
Ottawa

Fitness & Health Certifications -

YMCA/YWCA
Ottawa

Skills

Conducted workshops focused on best practices for team members to elevate customer service and support standards

Achieved notable increases in client retention through targeted sales strategies Fostered strong client engagement initiatives that enhanced loyalty and satisfaction Elevated overall sales performance by implementing successful retention tactics

Facilitated open communication channels with stakeholders to strengthen trust and collaboration

Orchestrated dispute mediation and negotiated outcomes to strengthen collaborative communication within the team

Identified inefficiencies and refined business operations processes to ensure consistency with strategic objectives

Facilitated cross-departmental coordination of schedules and resources to support organizational objectives

Achieved project milestones through effective collaboration across diverse teams Enhanced overall team performance by creating a supportive work culture Drove successful project outcomes by harnessing collective expertise and strengthening relationships among team members

Led collaborative sessions focused on addressing challenges and generating innovative solutions to boost team effectiveness

Cultivated strong relationships by maintaining a positive and friendly disposition

Achieved project milestones through effective collaboration and teamwork strategies Cultivated strong relationships among team members, resulting in improved project efficiency Enhanced overall team performance by promoting a collaborative work environment

Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by implementing feedback mechanisms Increased customer engagement through proactive outreach initiatives

Analyzed complex issues and implemented innovative solutions to improve overall performance

Monitored and adjusted daily activities to ensure efficient use of time and resources

Conducted thorough reviews and assessments to identify and rectify discrepancies

Exhibited resilience and versatility in managing diverse tasks and challenges

Maintained a strong commitment to reliability and accountability in professional duties

Achieved seamless project execution through effective management of concurrent tasks Enhanced team performance by implementing strategies for prioritizing responsibilities Drove successful outcomes by maintaining a balanced approach to workload distribution

Engaged in clear and concise communication to ensure alignment among stakeholders

Engaged in systematic analysis of issues to enhance decision-making processes and drive strategic initiatives

Applied proficient computer skills to streamline processes and improve data management

Implemented effective organizational strategies to manage multiple tasks and deadlines

Demonstrated resilience and problem-solving skills while managing stressful scenarios

Utilized active listening skills to accurately assess and address client needs and concerns

Achieved timely project completions through effective organization of tasks and resources Enhanced team efficiency by implementing structured time management practices Drove improvements in project delivery through strategic planning and organization

Analyzed data and trends to support effective decision-making in various business scenarios

Analyzed challenges and executed resolutions to maintain service quality and customer satisfaction

Delivered clear and concise verbal communication to ensure project alignment

Friendly, positive attitude

Languages

English
Full Professional

Professional Recognition

Business Excellence Award, 2016, Orleans Chamber of Commerce - Business of the Year Nominee, Featured in CTV, Globe & Mail, Global TV, and Shape Magazine for health and wellness expertise

Timeline

Collision Services Expert

Myers Carstar Collision Centre
01.2024 - Current

General Manager / Sales Manager

LF3 Lifestyle Fitness
01.2021 - 01.2022

Owner / Director - Lead Health Coach

Downsize Fitness Orleans
01.2013 - 01.2019

Rural & Suburban Mail Carrier

Canada Post
01.2004 - 01.2014

Police Foundations -

CDI College

Fitness & Health Certifications -

YMCA/YWCA
Brie Angus