Bridget Yula Kioko
HAMILTON,Ontario
Summary
Dynamic retail professional with proven expertise in customer service and retail sales honed at Etam Fashion. Skilled in cash handling and problem-solving, adept at enhancing customer satisfaction and loyalty through exceptional service. Demonstrated ability to improve store operations and teamwork, contributing to significant customer retention and positive feedback. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Etam Fashion
06.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Worker
Naivas Supermarket
06.2022 - 01.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Retail Sales Associate Cashier
City Walk
06.2021 - 01.2022
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Delivered consistently accurate orders, special requests and menu alterations.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Brookhurst International School
Nairobi, KenyaRetail Management -
Skynet Business College
Nairobi KenyaSkills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Retail Sales
- Time Management
- Customer Assistance
- Store Opening and Closing
- Flexible Schedule
- Stocking and Receiving
- Retail Store Operations
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Retail Sales Associate
Etam Fashion
06.2023 - 01.2024
Retail Worker
Naivas Supermarket
06.2022 - 01.2023
Retail Sales Associate Cashier
City Walk
06.2021 - 01.2022
High School Diploma -
Brookhurst International School
Retail Management -
Skynet Business College
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