Bridgette Iniguez
Sacramento
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate Corp
02.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Insurance Sales Agent
Fiesta Insurance
05.2017 - 02.2021
- Generated quotes and proposals for clients to match individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Call Center Representative
CNC Call Center Representative
03.2016 - 05.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Metro PCS
07.2014 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, PASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client retention
- Upselling
- Negotiation
- CRM software
- Policy renewals
- Client account management
- Property insurance
- Risk mitigation
- Leads prospecting
- Marketing strategies
- Cold calling
- Negotiation abilities
- Insurance sales strategy
Certification
- Licensed Insurance Agent/Broker - California Department of Insurance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Allstate Corp
02.2021 - Current
Insurance Sales Agent
Fiesta Insurance
05.2017 - 02.2021
Call Center Representative
CNC Call Center Representative
03.2016 - 05.2017
Sales Associate
Metro PCS
07.2014 - 09.2016
- Licensed Insurance Agent/Broker - California Department of Insurance.
High School Diploma -
Hiram W. Johnson High School