Bridgett Sheppard
Edmonton,AB
Summary
Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Director of Housekeeping
Glynmill Inn
05.2018 - 04.2024
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Health Services Specialist
Fonemed
09.2017 - 05.2018
- Served as liaison between clinical staff and non-medical personnel to foster clear communication and enhance workflow management.
- Facilitated communication between patients and healthcare professionals, improving patient understanding of treatment options and promoting informed decision making skills.
- Enhanced patient education by providing easy-to-understand informational materials on various health inquiries.
- First point of contact for telephone health services.
- Schedule patient appointments electronically.
Accounts Administrator
KW Mechanical Ltd.
07.2013 - 02.2016
- Ensured timely financial reporting through diligent data entry and reconciliation efforts.
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within organization.
- Consistently met deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks.
- Facilitated prompt vendor payments by verifying invoices, obtaining approvals, and processing checks in a timely manner.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Streamlined payroll processing with meticulous timesheet verification, ensuring employees received accurate compensation on time.
Education
No Degree - French Studies
Memorial University of Newfoundland
St John’s, NL2003
Director of Housekeeping Certification - Housekeeping
Emerit
Toronto, Ontario01.2023
Various Online Courses
Online 2024
Skills
- Microsoft Office
- Problem resolution
- Supervision
- Troubleshooting
- Fluent in French
- Leadership
- Team management
- Relationship building
- Health and safety compliance
- Customer service-focused
- Supply inventory management
- Staff training and development
- Payroll understanding
- Scheduling
- Budgeting expertise
- Housekeeping standards
Timeline
Director of Housekeeping
Glynmill Inn
05.2018 - 04.2024
Health Services Specialist
Fonemed
09.2017 - 05.2018
Accounts Administrator
KW Mechanical Ltd.
07.2013 - 02.2016
No Degree - French Studies
Memorial University of Newfoundland
Director of Housekeeping Certification - Housekeeping
Emerit
Various Online Courses
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