Sports, visual arts, music, travelling, social interactions
Bridget Mutheu
Administrative Assistant
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with over 5 years of professional experience. I'm equipped with diverse knowledge in front office, clerical support, report preparation and presentation, human resource assistance, personal assistance and IT applications. I have a track record of having an excellent work ethic, strong communication skills, detail oriented, high level of independence at work, critical thinking and analytical skills, as well as being an individual of integrity, a quick learner, sociable, agile and enthusiastic.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Assistant Relationship Manager
Royal Damac Tours & Travel Ltd
Al Barsha, Dubai
01.2024 - Current
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
- Collaborated with Relationship Managers to develop tailored holiday packages for each individual client, maximizing customer satisfaction.
- Strengthened client relationships by providing consistent support and addressing their holiday needs.
- Collaborated closely with marketing teams on targeted campaigns aimed at generating interest from both new leads as well as nurturing current customer relationships further down the line.
- Completed thorough client assessments to ensure optimal product offerings tailored for their unique travel needs.
- Participated in staff meetings to discuss innovative strategies to improve services.
Digital Marketing Specialist
Prime House Interiors
02.2022 - 12.2022
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Evaluated market trends to stay current on consumer and competitor changes.
- Implemented new strategies to improve click-through rates and conversion.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
Administrative Manager
MLG Insurance Agency Ltd
01.2020 - 09.2021
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Administrative Assistant
MLG Insurance Agency Ltd
05.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Intern
Ministry of Tourism, Culture and Sports
01.2017 - 12.2017
- Provided information about travel destinations and accommodations
- Communicated with vendors of travel-related products to get the best deals
- Visited sites in advance of recommending to tourists
- Marketed and sold holiday and other specialized tour packages
- Maintained excellent Customer Service
- Actively engaged in Guest/Tourist Relations in various accommodation facilities
- Planned and managed tourism related projects and events
OTHER WORK EXPERIENCE - Volunteer
Grace Place - Food Bank
Kennedy Rd, Toronto
03.2023 - Current
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Helped visitors pick out food items from donations.
- Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
- Facilitated positive client experiences by attentively addressing concerns or questions during visits.
- Demonstrated flexibility by adapting to various roles within the organization as needed, including front-of-house support and warehouse operations assistance.
Education
BA - International Tourism Management
Jaramogi Oginga Odinga University of Science And Technology
01.2014 - 03.2018
Skills
Project planningundefined
Additional Information
- Willing to relocate: Anywhere
Certification
CPR AED & First Aid
Interests
Timeline
Assistant Relationship Manager
Royal Damac Tours & Travel Ltd
01.2024 - Current
OTHER WORK EXPERIENCE - Volunteer
Grace Place - Food Bank
03.2023 - Current
Digital Marketing Specialist
Prime House Interiors
02.2022 - 12.2022
Administrative Manager
MLG Insurance Agency Ltd
01.2020 - 09.2021
Administrative Assistant
MLG Insurance Agency Ltd
05.2018 - 12.2019
Intern
Ministry of Tourism, Culture and Sports
01.2017 - 12.2017
BA - International Tourism Management
Jaramogi Oginga Odinga University of Science And Technology
01.2014 - 03.2018