Bridget Saromi
Vaughan,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
YMCA Of Great Toronto
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
La Creme Restaurant And Store
08.2016 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Store Associate
Deborah Pastries And Stores
02.2013 - 03.2016
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Vault Teller
Diamond Bank Plc
02.2011 - 11.2012
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Laboratory Assistance
Coca-Cola Bottling Company Inc.
01.2011 - 12.2011
- Enhanced testing accuracy through rigorous quality control measures and routine equipment calibration.
- Identified and resolved microbial contamination issues in production environments, ensuring product safety.
- Provided technical support to manufacturing staff, fostering better understanding of microbiology principles and regulatory requirements.
- Performed routine environmental monitoring of cleanroom facilities to maintain compliance with regulatory guidelines.
- Improved laboratory efficiency by streamlining sample processing and data analysis procedures.
Health Support Worker
GHAIN (Global HIV/AIDS Initiatives)
09.2007 - 12.2008
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
Education
Associate of Science - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Newnham, QC09.2025
Bachelor of Science - Science Laboratory Technology
Yaba College of Technology
09.2010
Skills
- Appointment Scheduling
- Call Management
- Report Generation
- Information Security
- Data Entry
- Data Collection
- Complaint resolution
Languages
French
Professional Working
English
Full Professional
Certification
THE ONTARIO HUMAN RIGHTS COMMISION CERTIFICATE(AODA)
HEALTH AND SAFETY CERTIFICATE
TICO CERTIFICATE
THIA CERTIFICATE
Timeline
Customer Service Representative
YMCA Of Great Toronto
03.2024 - Current
Customer Service Representative
La Creme Restaurant And Store
08.2016 - 10.2022
Store Associate
Deborah Pastries And Stores
02.2013 - 03.2016
Vault Teller
Diamond Bank Plc
02.2011 - 11.2012
Laboratory Assistance
Coca-Cola Bottling Company Inc.
01.2011 - 12.2011
Health Support Worker
GHAIN (Global HIV/AIDS Initiatives)
09.2007 - 12.2008
Associate of Science - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Science Laboratory Technology
Yaba College of Technology
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