Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Ross

Long Beach

Summary

Dynamic Customer Service Representative with a proven track record at Empereon, excelling in order processing and customer relations. Leveraged critical thinking and active listening to resolve inquiries, enhancing customer satisfaction and loyalty. Collaborated with teams to drive process improvements, ensuring compliance and timely delivery of services.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Empereon
Phoenix, AZ
01.2022 - 04.2025
  • Processed orders accurately, ensuring timely delivery and compliance with company standards.
  • Assisted in training new team members on product knowledge and customer service protocols.
  • Utilized CRM software to track customer interactions, improving response times and service quality.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Provided feedback on common customer concerns, contributing to process improvements and product development.
  • Maintained detailed records of customer interactions for reporting and analysis purposes.

Education

High School Diploma -

Westwood High School
Mesa, AZ
05.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Order processing
  • Follow-up skills
  • Customer satisfaction measurement
  • Customer relations

Timeline

Customer Service Representative

Empereon
01.2022 - 04.2025

High School Diploma -

Westwood High School
Bridget Ross