Olla Ojo
Regina,SK
Summary
I am a hardworking and passionate job seeker with strong skills, eager to secure a position in the customer service industry. I believe that with my adaptable personality, I can provide outstanding connections with customers no matter what opportunity I obtain.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Supervisor
Edichart Shopping Mall
01.2023 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Streamlined workflow for faster response times through regular team training sessions.
- Implemented new policies and procedures to improve overall customer service quality.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Communication Consultant
Mafag Telecommunications
04.2020 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Human Resources Communication Consultant
Timmy Best International
03.2020 - 03.2022
- Organized and updated criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
- Used specialized software to track and maintain case incident numbers and log
- Supported public citizens to determine the nature of problems and locations to direct the type of response needed.
Education
Justice Studies -
University of Regina
Regina, SKCommunications -
OSUN State University
Lagos06.2021
Skills
- Attention to Detail
- Conflict Resolution
- Organizational Skills
- Effective Communication
- Adaptability
Timeline
Customer Service Representative Supervisor
Edichart Shopping Mall
01.2023 - 09.2023
Communication Consultant
Mafag Telecommunications
04.2020 - 02.2023
Human Resources Communication Consultant
Timmy Best International
03.2020 - 03.2022
Justice Studies -
University of Regina
Communications -
OSUN State University
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