Bridget Malcolm
Scarborough,Ontario
Summary
Logistic and customs compliance professional with strong negotiation skills in customs services and transportation. Able to streamline operations, improve efficiency, and reduce operating costs. Works well under pressure while making decisions and resolving problems. Excellent verbal and written communication skills. Trusted team leader/member.
Overview
27
27
years of professional experience
Work History
Retail Project Coordinator
Holten Impex
12.2022 - 03.2024
- Determine Parameter, project scope and objectives
- Input work order based on approved parameters, Act as a liaison with other parties involved as necessary to discuss project status, determine client satisfaction and take immediate action to respond to any problem areas
- Coordinate with purchasing, supply chain, finance and warehouse team to problem solve order issues
- Establish a professional relationship with the customer and interface constantly to maintain accurate status reports and project review to ensure order timelines maintain
- Review inventory request and forecast product delivery
- Ensure that each assigned project is run efficiently to maximize profitability, remains on schedule and within budget
- Prepare budget based on scope of work and track project costs to meet budget
- Maintaining project logs and provide updates to relevant parties.
Trade Compliance Coordinator
Royal Building Products
11.2014 - 04.2017
- Manage all cross border and international shipping processes, procedures and implement all policy recommendations to minimize risk for customers
- Oversee shipping documents for equipment regarding customs depreciation valuation for warranty repair and maintenance with internal (and external) Technicians and service providers
- Ensures work is completed on time, safely and meets quality requirements
- Classification of goods according to the Canadian and US regulations
- Reviewed and approved customs invoice for payment
- Maintain NAFTA record and renewal, duty drawback, repair, and warranty information with Canada Customs
- Ensure compliances with Canada Border Services Agency with all business scope
- Monitors service delivery performance against established metrics/key performance indicators
- Maintain relationship with internal buyers, vendors, freight-forwarders, and transportation companies to facilitate clearance
- Ensure that suppliers are providing necessary documentation, test reports etc
- Prior to sending shipments
- Completed customs manuals for internal members.
Customs Compliance Supervisor
Pareto / Molson Coors
01.2012 - 10.2013
- Manage cross border and international trade activities
- Support, document, develop, update and implement international product compliance regulations, policies and procedures based on policies from a key account customer
- Collect and maintain all compliance documents
- Develop process manuals and key performance indicators
- Ensure that suppliers are providing necessary documentation, test reports etc
- Prior to sending shipments
- Implement internal customs procedures for warehouse receivable
- Implement and maintain import and export processes and procedures
- Ensure compliances with Canada Border Services Agency and Border Protection
- Lead and manage import budget process, conduct profit and loss management for customs function
- Determine HS code and maintain database
- Maintain relationship with internal buyers, vendors, freight-forwarder and transportation companies.
Customs Specialist
ELMERS Product Canada
06.2006 - 01.2012
- Implement internal customs process for warehouse receiving
- Administer and follow up on all the test requirements, certification, compliance related documents with the Vendor
- Ensure that suppliers are providing necessary documentation, test reports etc
- Prior to sending shipments
- Liaison with Canada and USA customs, broker, and freight forwarders to ensure compliance
- Maintain MSDS sheets for all added items with SAP system
- Develop process manuals and key performance indicators
- ERP/MRP systems knowledge as well as standard business software applications
- Manage customs reconciliation of discrepancies (shortage, overage and damage) to customs, customs audit; successfully obtained over 85K in refunds
- Successfully applied for Customs Ruling Redetermination.
Import Coordinator
Spin Master
02.2002 - 05.2006
Import & Export Coordinator
Griffith Laboratories
04.1997 - 11.2001
Education
Postgraduate degree - Project Management -
Centennial College
08.2024
SAP Systems -
Seneca College of Applied Arts And Technology
01.2018
Compliance Verification And Audit - CSCB Module -
Canadian Society of Customs Broker
01.2012
Certified Customs Specialist (CCS)
Canadian Society of Customs Brokers - CSCB
09.2009
Valuation And Transfer Pricing - CSCB Module -
Canadian Society of Customs Broker
01.2008
International Transportation and Customs -
Seneca College
01.1996
Skills
- Word
- Excel
- MS Project
- Power Point
- Outlook
- AS400
- ON-Demand
- File Nexus
- EDI
- CERS
- CSA
- C-TPAT
- FAST
Timeline
Retail Project Coordinator
Holten Impex
12.2022 - 03.2024
Trade Compliance Coordinator
Royal Building Products
11.2014 - 04.2017
Customs Compliance Supervisor
Pareto / Molson Coors
01.2012 - 10.2013
Customs Specialist
ELMERS Product Canada
06.2006 - 01.2012
Import Coordinator
Spin Master
02.2002 - 05.2006
Import & Export Coordinator
Griffith Laboratories
04.1997 - 11.2001
Postgraduate degree - Project Management -
Centennial College
SAP Systems -
Seneca College of Applied Arts And Technology
Compliance Verification And Audit - CSCB Module -
Canadian Society of Customs Broker
Certified Customs Specialist (CCS)
Canadian Society of Customs Brokers - CSCB
Valuation And Transfer Pricing - CSCB Module -
Canadian Society of Customs Broker
International Transportation and Customs -
Seneca College
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