Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
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Bridget Dimowo

Ottawa,Canada

Summary

Results-driven professional with a strong track record at Access Bank, leveraging analytical skills to enhance customer satisfaction and operational efficiency. Achieved a remarkable 40% reduction in sortation errors while consistently exceeding customer satisfaction targets. Proficient in Microsoft Office and regulatory compliance, excelling in both collaborative and independent settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sortation Associate

Gi Group-Amazon
Wolfhagen, Germany
01.2022 - 09.2022
  • Ensured efficient operation of sortation processes, enhancing customer satisfaction by ensuring timely delivery of packages.
  • Achieved a 40% reduction in sortation errors by leveraging technologies to optimize operations and improve accuracy, directly addressing customer concerns, and improving service quality.
  • Reduced operational costs by 15% through continuous process improvements, showcasing a proactive approach to enhancing workflow efficiency.
  • Collaborated closely with inbound and outbound departments to ensure 100% target times for each package to depart from the facility, demonstrating strong organizational and analytical skills.

Credit Portfolio Manager

Access Bank
Lagos, Nigeria
02.2016 - 08.2018
  • Educated customers about various banking products, including checking and savings accounts, credit cards, and loans. Provided clear and concise explanations to ensure customers understood the benefits and features of each product.
  • Assisted customers with setting up online banking, mobile banking, and other digital tools. Conducted step-by-step walkthroughs to help customers navigate these platforms effectively.
  • Helped customers open new accounts, ensuring all required documentation was completed accurately. Addressed any issues related to account setup or maintenance, providing timely resolutions to ensure a smooth banking experience.
  • Managed customer relationships to detect and resolve any open issues preventing timely payments, demonstrating strong problem-solving skills.
  • Assisted with the preparation of annual audits, providing necessary documentation and information, and enhancing customer satisfaction by ensuring accuracy and compliance.
  • Developed and maintained strong relationships with clients through regular check-ins, achieving a constant customer satisfaction rate of over 90%.
  • Promoted from Executive Trainee to Assistant Banking Officer after one year for exceptional competence, leadership, problem-solving abilities, and surpassing targets.

Accounting Assistant

St. Anne's School
Ibadan, Nigeria
07.2012 - 07.2013
  • Provided high-level administrative support, including responding to inquiries from parents, teachers, and staff, and preparing necessary documents to facilitate smooth school operations.
  • Maintained accurate electronic records and files, organized accounts receivable and payable files, and coordinated the shredding of old files, ensuring that financial records were well-managed and secure.
  • Managed and updated financial records, including ledgers and journals, to ensure accurate tuition billing, and timely communication with parents regarding their financial accounts.

Education

M.Sc. - International Accounting and Finance

University of Strathclyde
United Kingdom
11-2014

B.Sc. - Accounting

University of Benin
Nigeria
11.2012

Skills

  • Excellent communication skills
  • Problem-solving skills
  • Interpersonal skills
  • Strong analytical skills
  • Ability to work independently
  • Ability to work as part of a team
  • Strong organizational skills
  • Time management skills
  • Proven ability to manage multiple priorities
  • Proficiency in Microsoft Office tools
  • Knowledge of banking products
  • Regulatory compliance

Certification

  • 2024, ADP Entry-Level Payroll Specialist
  • 2020, Association of Chartered Certified Accountants (ACCA)
  • 2015, Access Bank's Executive Trainee Training School Program
  • 2013, Chartered Institute of Taxation of Nigeria (CITN)
  • In Progress, Google Data Analytics

Accomplishments

  • Best Graduating Student in the Accounting Department, University of Benin (UNIBEN)
  • Award for Meeting Customer Targets at Access Bank

Affiliations

  • Actively participated in winning the Access Bank Games for my team, fostering team spirit and building strong relationships with colleagues.

Languages

English
Native/ Bilingual
French
Elementary

Timeline

Sortation Associate

Gi Group-Amazon
01.2022 - 09.2022

Credit Portfolio Manager

Access Bank
02.2016 - 08.2018

Accounting Assistant

St. Anne's School
07.2012 - 07.2013

M.Sc. - International Accounting and Finance

University of Strathclyde

B.Sc. - Accounting

University of Benin

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Bridget Dimowo