BRIDGET ASIIMIRE
Edmonton,AB
Summary
Dedicated and self-motivated professional with a strong foundation in financial accounting and analysis, purchasing and stores management, fleet management, and inventory management. Seeking a progressive role that leverages extensive knowledge gained through academic accreditation and practical experience in financial services, administration, procurement, and logistics. Proven ability to drive efficiency and support organizational goals through strategic decision-making and effective resource management. Committed to continuous improvement and professional growth in a dynamic work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BUSINESS COMMERCIAL CONSULTANT
Stanbic Bank
KAMPALA
01.2025 - 11.2025
- Analyzed market trends to inform strategic decision-making and improve product offerings.
- Developed comprehensive financial models to support client investment strategies and risk assessments.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
- Mentored junior consultants, fostering skills in data analysis and client relationship management.
Universal consultant
STANBIC BANK UGANDA
KAMPALA
04.2021 - 12.2024
- Resolved customer inquiries and issues through effective communication across multiple channels.
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently
- Trained new representatives on company policies, procedures, and customer service best practices
- Developed and implemented process improvements to enhance call handling efficiency and reduce wait times
- Collaborated with cross-functional teams to escalate complex issues, ensuring timely resolution for customers
- Conducted quality assurance reviews on calls to ensure compliance with service standards and improve performance
- Provided feedback to management on common customer concerns, contributing to product enhancements and service strategies
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Mentored junior staff in conflict resolution techniques, fostering a collaborative team environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's salesforce database.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Finance & Admin Assistant
HIJRA-UNHCR
01.2018 - 01.2020
Accountant (Somali Land)
PIDAM Education Institute Bosaso Puntland
01.2016 - 01.2017
Registration and Training Officer
National Identification and Registration Authority (NIRA)
02.2016 - 08.2016
Financial Advisor
Jubilee Life Insurance Company
01.2015 - 01.2015
Finance and Co-ordination Department (Internship)
Caritas Charitable Organisation
06.2014 - 08.2014
Finance and Administration Department (Internship)
Isingiro District Local Government
06.2013 - 08.2013
Education
BBA - Accounting And Finance
Makerere University
Kampala05-2016
Uganda Advanced Certificate of Education -
Immaculate Heart Girls Secondary School
Uganda12-2012
Uganda Certificate Of Education -
Bweranyangi Girls Secondary School
12-2010
Primary Leaving Examinations -
Rwashamaire Public School
11-2006
Skills
- Proficient in MS Office
- Financial records maintenance
- Analytical report composition
- Effective communication skills
- Clear and concise messaging skills
- Strong organizational abilities
Languages
English
Full Professional
Lunyankole
Native or Bilingual
Certification
- WHMIS Worker Education (Generic) (CSTS 2020)
- Construction Safety Training System (CSTS 2020) - Fundamentals
- Intermediate First Aid (Occupational Standard)
- Intermediate First Aid with Child Care includes CPR level C &AED
- Alberta Food security Basics
- Soft skills solutions
Timeline
BUSINESS COMMERCIAL CONSULTANT
Stanbic Bank
01.2025 - 11.2025
Universal consultant
STANBIC BANK UGANDA
04.2021 - 12.2024
Finance & Admin Assistant
HIJRA-UNHCR
01.2018 - 01.2020
Registration and Training Officer
National Identification and Registration Authority (NIRA)
02.2016 - 08.2016
Accountant (Somali Land)
PIDAM Education Institute Bosaso Puntland
01.2016 - 01.2017
Financial Advisor
Jubilee Life Insurance Company
01.2015 - 01.2015
Finance and Co-ordination Department (Internship)
Caritas Charitable Organisation
06.2014 - 08.2014
Finance and Administration Department (Internship)
Isingiro District Local Government
06.2013 - 08.2013
BBA - Accounting And Finance
Makerere University
Uganda Advanced Certificate of Education -
Immaculate Heart Girls Secondary School
Uganda Certificate Of Education -
Bweranyangi Girls Secondary School
Primary Leaving Examinations -
Rwashamaire Public School