Briayna Hernandez
Inglewood
Summary
Experienced with customer service professional with a proven track record of resolving customer issues and increasing satisfaction levels. I am highly organized and efficient customer service representative with a friendly and outgoing personality. I am a motivated team player with a background in customer service and a passion for assisting others.
Overview
6
6
years of professional experience
Work History
Cosmetic Reconditioning Associate II
CarMax
08.2021 - 07.2024
- Recorded details about the condition of each vehicle before beginning reconditioning work
- Kept track of inventory levels of spare parts used for reconditioning work
- Repaired damaged wheel rims by grinding them down and painting them back to factory look
- Corrected paint color
- Trained in: body work, dent removal, texture coat, wheel repairs and painting panels
- Removed dirt build-up from air conditioning vents using compressed air
- Performed thorough inspections of used vehicles to identify any damage or necessary reconditioning work
- Provided customers with advice on how best to maintain their vehicles after purchase
- Fixed any minor defects to satisfy any unsatisfied customers
- Utilized power tools like drills, grinders and saws to perform reconditioning tasks safely
- Cleaned and detailed interior and exterior of vehicles, including windows, wheels, carpets, upholstery, bumpers and engine compartments
Floor Staff Member
Regal Cinemas
09.2018 - 04.2020
- Replenished stock on shelves to ensure product availability for customers
- Restocked shelves according to planograms or diagrams provided by management
- Informed customers of current promotions, discounts and special offers
- Ensured that the store was kept neat and tidy at all times
- Adhered to company policies and procedures at all times
- Operated electronic equipment such as scanners, credit card machines and cash registers
- Provided excellent customer service by answering questions and offering advice on products
- Processed payments using cash registers or point-of-sale systems
- Balanced cash drawers at end of shift
- Worked closely with other staff members to ensure smooth operations
- Monitored inventory levels of food items used during meal services
- Prepared beverages such as sodas and food items
Education
High School Diploma -
Connecting Waters Charter School
Modesto, CA05.2018
Skills
- Quality Control Standards
- Customer Service
- Inventory Monitoring
- Relationship Building
- Adaptability and Flexibility
- Teamwork and Collaboration
- Reliable and Responsible
- Time Management
- Vehicle inspections
- Decision-making
- Fast pace worker
Timeline
Cosmetic Reconditioning Associate II
CarMax
08.2021 - 07.2024
Floor Staff Member
Regal Cinemas
09.2018 - 04.2020
High School Diploma -
Connecting Waters Charter School