Briaunna James-Spano
Mission Viejo
Summary
Professional with strong background in permit management and regulatory compliance. Skilled in navigating complex permitting processes, ensuring timely approvals, and maintaining adherence to local, state, and federal regulations. Known for effective team collaboration and adaptability, consistently delivering results under changing conditions. Reliable and focused on clear communication, problem-solving, and team work.
Overview
13
13
years of professional experience
Work History
Senior Permit Specialist
City of Irvine
05.2017 - Current
- Leveraged advanced knowledge of permitting software to optimize workflows and enhance data accuracy within the department.
- Review projects upon submission to screen for appropriate documents and plans for submittal requirements based on scope of work.
- Assist customers at Business license counter to submit a new application.
- Processed and issued Annual Mobile Home permits.
- Processed renewals for Business licenses.
- Answered emails and phone calls for Business License counter.
- Calculate Plan check and Permit fees.
- Calculate advanced fees for Major projects such as apartment buildings, commercial added square footages etc.
- Issuing TCO, TU and TCO, TU Renewals.
- Reviews and processes encroachment permits for COX, AT&T, SCE & So Cal Gas.
- Reviews and approves truck routes for Wideload Permits.
- Issue residential, commercial, new construction, Wide load and Encroachment permits.
- Processed Electrical and Gas releases.
- Issued Certificate of Occupancies.
- Developed training materials for new Permit Specialists, improving onboarding efficiency and training.
- Performed panel interviews for new hires and candidates from contract companies for new permit counter staff.
- Reduced permit approval times by collaborating with various departments to ensure review target dates were being met.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback.
- Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
- Performed routine data entry or document management to keep records up to date in internal system reportal.
- Processed payments for fines and fees, maintained accurate Sharepoint files for issued receipts, permits, approved/stamped plans and job cards for every permit issued.
- Informed customers by mail or telephone of additional steps needed to obtain business licenses and or approval of application for plan check review and permit issuance.
- Processed Deferred submittals and revisions.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Records Analyst
RSP an Ontellus Company
01.2012 - 05.2017
- Review confidential information such as subpoenas federal and civil, legal authorizations, medical records and correspondences relating to workers compensation claims.
- Perform and conduct search cases using a program called EDEX.
- Obtain and gather client's information as legally ordered.
- Prepare corrected draft for attorneys or clients.
- Perform clerical duties such as typing, sort, file, print and process by using standard office equipment.
- Maintain release of information operations and workflow by following policies and procedures.
- Adhere to HIPPA and HITECH privacy regulations Train and supervise new team members.
- Scheduling department- Making phone calls to locations to keep an updated log of the subpoenas served.
- Checking in with clients to update status of subpoena and authorizations served.
- Making notes in computer internal system for tracking purposes.
- Setting date, time and location to route copier when to pick up records ordered.
- Taking calls from locations to give information on what specifically is being requested.
- Perform and conduct searches using programs called VDT. Keeping intricate notes for other departments.
- Resolved discrepancies in data entries by conducting thorough investigations and collaborating with relevant departments for clarification when necessary.
- Reduced time spent searching for misplaced files by meticulously organizing physical and digital repositories according to established guidelines.
Education
High School Diploma -
River Springs Charter
Temecula 07-2010
Skills
- Permitting
- Permit processing
- Microsoft office
- Document review
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Office administration
- Professional ethics
- Task prioritization
Rock Award City of Irvine
I was Presented with the Rock Award for navagating a new system, managing daily tasks, helping applicants at the public counter and processing multiple special projects simultaneously. This award was nominated by my peers and presented by the building official.
Timeline
Senior Permit Specialist
City of Irvine
05.2017 - Current
Records Analyst
RSP an Ontellus Company
01.2012 - 05.2017
High School Diploma -
River Springs Charter
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