Briauna James
Summary
Dynamic and results-oriented leader with a passion for delivering exceptional experiences. Proven ability to motivate teams, build strong relationships, and solve complex problems. Skilled in strategic planning and effective communication, with a focus on customer satisfaction and team collaboration. Successfully launched a diversity showcase, driving significant community engagement.
Overview
8
8
years of professional experience
Work History
Receptionist
Château D'Ivoire
11.2023 - 04.2024
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided first-class service to high-end clientele, ensuring a seamless and luxurious customer experience.
- Streamlined daily operations by organizing financial records, maintaining impeccable accuracy in bookkeeping, and supporting sales staff.
- Contributed to a polished and professional environment by maintaining store organization and cleanliness.
Bartender & Team Lead
Air France-KLM Lounge
07.2021 - 10.2023
- Delivered world-class hospitality to premium international travelers, curating memorable pre-flight experiences.
- Trained and mentored new team members, fostering a culture of excellence and maintaining top-tier service standards.
- Managed bar operations, ensuring efficiency, cleanliness, and adherence to luxury hospitality protocols.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Venue Manager
Just For Laughs
07.2019 - 07.2023
- Orchestrated seamless event execution for one of the world's largest comedy festivals, managing cast, crew, and audience logistics with precision.
- Oversaw on-site operations, proactively addressing challenges to ensure flawless show experiences.
- Collaborated with diverse teams to maintain the festival's reputation for world-class entertainment.
Teaching Assistant
The Segal Centre for Performing Arts
09.2018 - 03.2020
- Supported educators in delivering engaging, creative programming for students aged 6+, cultivating a positive and dynamic learning environment.
- Assisted with lesson planning and classroom management, enhancing the overall quality of instruction.
- Collaborated with educators to create a consistent and supportive learning environment for students.
- Mentored and tutored individual students needing additional help.
Bartender & Usher
The Segal Centre for Performing Arts
04.2018 - 03.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Directed ticket holders to seats and facility locations.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
Assistant Manager
Econofitness
04.2018 - 02.2020
- Served as the first point of contact for members, delivering exceptional service and addressing inquiries with professionalism.
- Ensured a clean, safe, and welcoming environment, contributing to high member satisfaction and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Program Coordinator
Montreal, Arts Interculturels
06.2018 - 10.2018
- Contract position where I spearheaded the launch of the organization's first-ever diversity showcase, coordinating 36 artists and a packed two-week schedule.
- Led all aspects of event planning, from artist management to social media promotion, driving significant community engagement.
- Successfully executed a vibrant cultural initiative, leaving a lasting impact on the organization and its audience.
Cast Member & Crew Member (2Play Tour)
Geordie Productions
08.2017 - 04.2018
- Performed as part of the 2Play Tour, bringing professional theatre to schools across Eastern Canada in a nine-month contract.
- Took on dual responsibilities as performer and production crew, demonstrating adaptability and a strong work ethic.
- Collaborated with fellow cast members to ensure seamless operations and consistent audience satisfaction.
- Supported cast mates during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Promoted a positive work environment by demonstrating strong teamwork skills and a commitment to crew member success.
Rental Agent
Peel Plaza
08.2016 - 08.2017
- Showcased properties and managed client relationships, delivering personalized tours and facilitating lease agreements.
- Maintained an organized, client-focused approach, contributing to a high rate of successful rentals.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
Education
DEC - Professional Theatre (Acting)
Dawson College
Montreal, QC05-2017
High School Diploma -
Centennial Regional High School
Montreal, QC06-2014
Skills
- Leadership
- Strategic planning
- Problem-solving
- Attention to detail
- Team motivation
- Teamwork and collaboration
- Time management
Languages
English
Native or Bilingual
French
Full Professional
Accomplishments
AWARDS
- Earned Reelwold Film Festival - WINNER - "OUTSTANDING ACTRESS IN A SHORT FILM" (OVERSIGHT) In 2023
- Nominated for METAS - "OUTSTANDING SUPPORTING ACTRESS" In 2019
- Earned Black Theatre Workshops - WINNER - " VICTOR PHILLIPS AWARD" In 2016
Timeline
Receptionist
Château D'Ivoire
11.2023 - 04.2024
Bartender & Team Lead
Air France-KLM Lounge
07.2021 - 10.2023
Venue Manager
Just For Laughs
07.2019 - 07.2023
Teaching Assistant
The Segal Centre for Performing Arts
09.2018 - 03.2020
Program Coordinator
Montreal, Arts Interculturels
06.2018 - 10.2018
Bartender & Usher
The Segal Centre for Performing Arts
04.2018 - 03.2020
Assistant Manager
Econofitness
04.2018 - 02.2020
Cast Member & Crew Member (2Play Tour)
Geordie Productions
08.2017 - 04.2018
Rental Agent
Peel Plaza
08.2016 - 08.2017
DEC - Professional Theatre (Acting)
Dawson College
High School Diploma -
Centennial Regional High School
Similar Profiles
Shirine BenyounesShirine Benyounes
Serveuse at Château de la tour /Château de MontvillargenneServeuse at Château de la tour /Château de Montvillargenne
Avishek DasAvishek Das
Territory Sales Manager - Professional Printing (West Africa) at MFI Cote d'Ivoire SARLTerritory Sales Manager - Professional Printing (West Africa) at MFI Cote d'Ivoire SARL
Marie Eudoxie TABLÉMarie Eudoxie TABLÉ
Assistante administrative et comptable at LGCI(Location de Grue en Cote D'Ivoire)Assistante administrative et comptable at LGCI(Location de Grue en Cote D'Ivoire)
Kaleis GibsonKaleis Gibson
Receptionist at Todd, Bremer, and Lawson Inc.Receptionist at Todd, Bremer, and Lawson Inc.
Hannah BrownHannah Brown
Receptionist at DBU Professional StudiesReceptionist at DBU Professional Studies