Briar O'Keefe
Peterborough,ON
Summary
Hardworking and sociable individual committed to providing guests with genuine hospitality and delivering exceptional services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
IBM
11.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Project Manager Assistant/Reporting Coordinator
IBM
09.2021 - 11.2022
- Focused on project monitoring and management by developing forecasts, reports, and tracking expenses
- Drafted and formatted reports in alignment with data quality requirements
- Kept project teams on-task with proactive control of budgets, schedules, and scopes.
Bartender/Server
Stubborn Goat Beer Garden
05.2019 - 10.2022
- Provided exceptional service to high volume of daily customers
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server
The Golden X INN
08.2018 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional service to high volume of daily customers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Beer Cart/Server
The Black Diamond Golf Course
06.2018 - 08.2018
- Provided exceptional service to high volume of daily customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Greeted customers, answered questions, and recommended specials to increase profits
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server/Bartender
Quarry Golf Club
06.2018 - 08.2018
- Monitored customer movements and quickly cleared empty tables for future customers
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
BBA - Enterprise Systems
St. Francis Xavier University
Antigonish, NS05.2021
Skills
- Guest Engagement
- Cash Handling
- Suggestive Selling
- Beverage Preparation
- Point of Sale Operation
- Hospitality Service Expertise
Certification
Smart Serve Certification Ontario
Timeline
Business Analyst
IBM
11.2022 - Current
Project Manager Assistant/Reporting Coordinator
IBM
09.2021 - 11.2022
Bartender/Server
Stubborn Goat Beer Garden
05.2019 - 10.2022
Bartender/Server
The Golden X INN
08.2018 - 04.2020
Beer Cart/Server
The Black Diamond Golf Course
06.2018 - 08.2018
Server/Bartender
Quarry Golf Club
06.2018 - 08.2018
BBA - Enterprise Systems
St. Francis Xavier University
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