BRIANNE ZIMMERMAN

• Clean, organize materials, stocking, and facing of items
• Provide customer service to everyone who enters the store
• Ring up customers while making sure that they have the best shopping experience possible
• Assist shoppers in finding items
• Greet and bid farewell to all customers
• Manage a register and handle currency

Ensure that proper sanitation and disinfection protocols were carried out during the global pandemic

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Organized professional development programs for staff, leading to improved performance and skill sets.

• Assist in operation and maintenance of pneumatic and hydraulic systems
• Maintenance of fluid power, control, stowage and maintenance of ordnance
• Operation and maintenance of small arms and weaponry

• Provide exceptional service to students and parents at these dance studios
• Utilize the Studio director system to enroll students and process payments
• Create thank you/welcome/hope you are well cards and ensure they are sent out in a timely manner
• Assist teachers, using excel to make master lists
• Answer phones, create and send informational emails, review and edit information before putting it out to the public
• Entertain and ensure the safety of children during events

• Company Overview: Virginia
• Cleaned, organized, and stocked clothing
• Assisted customers in their quest for specific clothing items
• Purchased items for resale and worked the register
• Participated in training for a management position
• Virginia

• Company Overview: Texas
• Served as manager when no manager was on the premises
• Received shipments and put them on the floor
• Assisted in product recovery
• Answered phones and provided excellent service to customers
• Locked up boutique at closing
• Texas

• Company Overview: Texas
• Worked floor and checked customers out at registers
• Exemplary at recovery and put backs
• Answered phone calls and assisted in personalized clientele
• Texas

• Company Overview: Texas
• Worked on management and organization of products
• Assisted customers with carrying of items and finding the right product for their pet
• Helped maintain the shop and kept a clean and welcoming atmosphere
• Texas

• Company Overview: Norco, California
• Answered calls and questions, filed paperwork and documents, assisted in dance classes, scheduled make-ups and classes, handed charges, transactions, and payments
• Norco, California

• Company Overview: Montclair, California
• Assist the owner with sales, customer service, organization and scheduling
• Work at booths for the LA County Fair, Feast of LA and the Southern California Renaissance Festival
• Montclair, California