Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Brianne Warren

Arnprior

Summary

Dynamic manager with a proven track record at Centretown Coin Laundry, excelling in cross-functional teamwork and operational excellence. Leveraged marketing and analytical skills to enhance customer loyalty and optimize staffing. Recognized for mentoring team members and driving performance improvements, ensuring a high-quality service experience.

Overview

14
14
years of professional experience

Work History

Manager

Centretown Coin Laundry
06.2018 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Crew Member

Tim Hortons
11.2011 - 11.2013
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Education

High School Diploma -

St. Josephs Catholic High School
Renfrew, ON
06-2014

Skills

  • Marketing
  • Salesforce management
  • Innovation management
  • Cross-functional teamwork
  • Product management
  • Brand management
  • Sales techniques

Interests

  • Drawing and Painting
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Photography
  • Fashion
  • Crafting and DIY Projects

Timeline

Manager

Centretown Coin Laundry
06.2018 - Current

Crew Member

Tim Hortons
11.2011 - 11.2013

High School Diploma -

St. Josephs Catholic High School

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Brianne Warren