Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianne Thompson

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager - Inventory Department

Greenhawk Inc
01.2022 - Current
  • Tracked store inventories and replenished products according to demand.
  • Implemented innovative strategies for increasing efficiency in daily operations.
  • Monitored stock levels and identified areas where adjustments need to be made.
  • Prepared reports on inventory levels, trends, and shortages.
  • Investigated and rectified discrepancies between physical and system inventories.
  • Removed from stock products and loads not meeting quality standards and notified supervisors and appropriate departments of discrepancies and shortages.
  • Managed inventory levels through regular cycle counts; reported discrepancies between actual stock count and system-generated reports to management team immediately.

Mail Order Shipper

Greenhawk Inc
10.2017 - 12.2021
  • Completed shipping orders, printing BOLs, invoices, and other shipping documents as necessary.
  • Ensured orders were shipped in time to arrive by customers' requested delivery date.
  • Verified, packed, and labeled shipments according to company procedures.
  • Coordinated pick-up times with carriers, customers, and vendors.
  • Utilized computer systems to track and update shipment information.
  • Demonstrated ability to lift heavy packages up to 50 pounds.
  • Requisitioned and stored shipping materials and supplies to maintain inventory.

Customer Service Representative

Greenhawk Inc
03.2017 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Receiver

Greenhawk Inc
07.2014 - 10.2017
  • Maintained accurate records of all received items, including tracking numbers.
  • Operated computers and software programs effectively while performing data entry tasks.
  • Received shipments from various carriers, verifying piece counts with supporting documentation.
  • Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.

Education

Ontario Secondary School Diploma -

Erin District High School
06.2003

Skills

  • Customer service orientation
  • Problem-solving abilities
  • Inventory Management
  • Office Administration
  • Software Proficiency
  • Organizational Skills

Certification

Standard First Aid and CPR level C

Timeline

Assistant Manager - Inventory Department

Greenhawk Inc
01.2022 - Current

Mail Order Shipper

Greenhawk Inc
10.2017 - 12.2021

Customer Service Representative

Greenhawk Inc
03.2017 - 08.2018

Receiver

Greenhawk Inc
07.2014 - 10.2017

Ontario Secondary School Diploma -

Erin District High School

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Brianne Thompson