Brianne Swartz- Smith
Summary
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. I also excel in delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Dietary Aide
Southbridge Care Homes
06.2023 - 09.2023
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Front Desk Agent
Comfort Inn By Choice Hotels
10.2022 - 02.2023
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Agent
Best Western Inn On Bay
10.2021 - 10.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
High School Diploma -
Owen Sound District Secondary School Secondary School
Owen Sound, ON06.2020
Skills
- Meal Planning
- Customer Service
- Food Handling Safety
- Cooking
- Automated Telephone Systems
- Credit and Cash Payments
- Information Protection
- Front Office Support
- Room Assignments
- Registration Processing
- Supply Replenishment
- Time Management
Languages
English
Native or Bilingual
Timeline
Dietary Aide
Southbridge Care Homes
06.2023 - 09.2023
Front Desk Agent
Comfort Inn By Choice Hotels
10.2022 - 02.2023
Front Desk Agent
Best Western Inn On Bay
10.2021 - 10.2022
High School Diploma -
Owen Sound District Secondary School Secondary School
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