Brianne Mager
Kamloops
Summary
Professional with comprehensive experience in product operations, prepared for impactful contributions. Skilled in optimizing workflows, managing cross-functional teams, and driving strategic initiatives. Strong focus on collaboration, adaptability, and achieving measurable results. Proficient in data analysis, resource allocation, and continuous improvement. Known for reliability and flexibility in dynamic environments.
Overview
4
4
years of professional experience
Work History
Product Operations Leader
Indigo Books & Music
03.2024 - Current
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Managed budgets and financial planning for the department, ensuring cost-effective allocation of resources.
- Facilitated communication between departments for a unified approach to product development and launch strategies.
- Implemented data-driven approaches to product management, driving informed decision making.
Customer Experience Representative
Indigo Books & music
09.2022 - 03.2024
- Supported the daily operations of the store
- Received and processed incoming product as well as product returns, throughout the week
- Used merchandising standards to create visually appealing displays of product throughout the store
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing product services.
Outside services
Osoyoos Golf Course
05.2023 - 08.2023
- Always gave a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks
- Enhanced customer satisfaction by providing timely and efficient services to golf course patrons.
- Delivered accurate information about club amenities, facilities, events, and promotions to both members and public players alike.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
Server
Greenside Grill
05.2023 - 08.2023
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Prep Cook/ cashier
Guerilla Q
09.2022 - 05.2023
- Quickly and efficiently processed payments and made accurate change
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Front of house/ Assistant baker
Sinnamen Bun Co.
06.2021 - 08.2022
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
Education
BA - Major in Psychology
Thompson Rivers University
03.2025
Dog Wood -
G. W. Graham Secondary School
06.2021
Skills
- Problem-solving
- Organizational management
- Proficient in microsoft
- Product launches
- Product roadmapping
- Customer experience
- Product positioning
- Employee relations and conflict resolution
- Team leadership
- Project planning and development
Languages
Timeline
Product Operations Leader
Indigo Books & Music
03.2024 - Current
Outside services
Osoyoos Golf Course
05.2023 - 08.2023
Server
Greenside Grill
05.2023 - 08.2023
Customer Experience Representative
Indigo Books & music
09.2022 - 03.2024
Prep Cook/ cashier
Guerilla Q
09.2022 - 05.2023
Front of house/ Assistant baker
Sinnamen Bun Co.
06.2021 - 08.2022
Dog Wood -
G. W. Graham Secondary School
BA - Major in Psychology
Thompson Rivers University
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