Brianne Lopez
Encino
Summary
Seasoned Assistant Community Manager professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager
Equity Residential
North Hollywood
11.2021 - Current
- Assisted residents with inquiries and resolved issues in a timely manner.
- Coordinated resident events to foster community engagement and relationships.
- Managed lease agreements and ensured compliance with company policies.
- Maintained accurate records of resident interactions and maintenance requests.
- Supported the Community Manager in daily operations and administrative tasks.
- Conducted property tours for prospective residents, showcasing amenities and features.
- Collaborated with maintenance staff to address service requests promptly.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Assisted clients in completing Section 8 applications and documentation.
- Coordinated inspections and ensured compliance with housing quality standards.
- Managed case files and maintained accurate records in housing databases.
- Processed voucher payments in a timely manner according to HUD guidelines.
Retail Sales Manager
Disney Store
Sherman Oaks/Gilroy
10.2016 - 09.2021
- Led daily store operations to enhance customer experience and sales performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed visual merchandising strategies to align with brand standards and themes.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Implemented promotional campaigns to drive customer engagement and foot traffic.
- Analyzed sales data to identify trends and inform staffing needs and product selection.
- Oversaw scheduling to optimize staff coverage during peak shopping hours.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Personal/Administrative Assistant
Duke & Dutchess
Woodland Hills
12.2013 - 08.2017
- Monitor and maintain office equipment
- Schedule meetings and conferences
- Organize events with strategic planning
- Answer phone calls, emails and take messages
- Take accurate and comprehensive notes at meetings
- Help with daily time management
- Run errands as requested/personal shopping
- Book extensive and very detailed travel without assistance of travel agency
- Suggest changes to office task workflow to improve efficienc
- Support executive with general operational tasks; perform general accounting and bookkeeping duties.
Education
AA - Theater Arts/Spanish
Cabrillo College
Aptos, CA05-2019
High School Diploma -
Valencia High School
Valencia, CASkills
- Lease management
- Property inspections
- Resident engagement
- Housing compliance
- Case file management
- Customer relationship management
- Data analysis
- Effective communication
- Conflict resolution
- Expertise in CRM
- Records and database administration
- Verbal and written communication
Languages
- Spanish, Native or Bilingual
- American Sign Language, Limited Working
Professional References
- Gabriela Hernandez, Affordable Compliance Specialist, Woodland Hills, CA (626)345-8118
- Katie Wood, Community Manager, Los Angeles, CA (951) 334-3521
- Matt McCray, Director, College of the Canyons, Valencia, CA, mccrayplay@gmail.com
Timeline
Assistant Community Manager
Equity Residential
11.2021 - Current
Retail Sales Manager
Disney Store
10.2016 - 09.2021
Personal/Administrative Assistant
Duke & Dutchess
12.2013 - 08.2017
AA - Theater Arts/Spanish
Cabrillo College
High School Diploma -
Valencia High School