Brianne Lamie
Keswick,ON
Summary
Senior executive assistant and practice manager with 10+ years of experience. Expert in strategic planning, organization and providing comprehensive support to company leaders and support staff. Goal-oriented with ability to meet long-term goals through daily organization. Dedicated to improving business operations, excellent customer service, client satisfaction and team communication.
Overview
11
11
years of professional experience
Work History
Practice Manager & Executive Assistant
Medical Eye Consultants
10.2012 - Current
- Managed administrative functions, including complex calendar management with focus on proper allocation of physician availability
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Accomplished special objectives and projects according to requests from medical director and associates
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees
- Boosted staff morale by offering constructive feedback and specific direction
- Devised and introduced initiatives and projects to maintain or improve existing office protocols, allowing for maximization of efficiency
- Developed and updated policies and procedures, maintaining compliance with regulatory guidelines relating to CPSO, payroll and benefits administration
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting
- Created a specialty care sister company for Medical Eye Consultants (Art of Sight)
- Enhanced marketing exposure through effective website and social media content management and direct correspondence with potential clients
- Developed & implemented all print material for patients and referring doctors
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Developed comparison tables of products and services by researching product pricing, ratings and performance
- Developed & maintained relationships with key referring doctors
- Planned marketing initiatives and leveraged referral network to promote business development
Education
Bachelor of Arts - Psychology
York University
Toronto, ONSkills
- Customer satisfaction
- Bilingual (Secondary School Diploma)
- Relationship building and management
- Business development and planning
- Accounts payable and receivable
- Employee training and development
- Schedule management
- Report development
- Key decision making
Timeline
Practice Manager & Executive Assistant
Medical Eye Consultants
10.2012 - Current
Bachelor of Arts - Psychology
York University
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