Brianne Jennings
Burlington
Summary
Experienced Accounting and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Accounting and Payroll Administrator
PowerBand Solutions Inc.
04.2017 - Current
- Reported financial data and updated financial records in ledgers and journals.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, ensuring accurate reflection of company finances within the general ledger system.
- Maintained and processed invoices.
- Distributed Press Releases via Issuer Direct portal.
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
- Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers.
- Enhanced internal controls by regularly reconciling bank statements and verifying transaction accuracy.
- Assisted with external auditors by providing necessary documentation and addressing inquiries.
- Worked with CFO to prepare financial documents and reports.
- Calculated payroll deductions by accurately using Deluxe Payweb and processed payroll to meet requirements.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Prepared Employee and Consulting Agreements.
- Prepared termination packages and calculated termination costs for employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Prepare and process quarterly HST remittances with Canada Revenue Agency.
Senior Claims Administrator
Roy Speed & Ross
02.2016 - 04.2017
- Improved interdepartmental communication by establishing clear channels for information sharing between claims administrators, sales team and upper management.
- Streamlined claims processing by implementing efficient administrative procedures and documentation management
- Promoted a positive work environment within the team by consistently offering support when needed while maintaining a professional demeanor..
- Managed high volumes of claims, demonstrating exceptional attention to detail and organizational skills.
- Maintained accurate records of all claim-related communications and documentation, ensuring easy retrieval when needed for audits or legal proceedings.
- Increased customer satisfaction with timely and accurate claim settlements, ensuring thorough investigation and fair resolutions.
- Provided excellent customer service by responding promptly to inquiries from policyholders, providers, and colleagues regarding claim status or issues encountered during processing steps.
- Maintained strict compliance with industry regulations and company policies during all stages of the claims process, minimizing risk exposure for the organization.
Accounting & Sales Support
Roy Speed & Ross
08.2013 - 02.2016
- Accelerated response times to customer inquiries through diligent follow-ups, positively impacting overall client satisfaction scores.
- Collaborated with marketing teams to develop promotional materials, enhancing brand visibility and driving lead generation efforts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Optimized sales operations by maintaining accurate records of customer interactions, orders, and transactions.
- Ensured compliance with company policies while handling sensitive customer data during the entire transaction process from start to finish.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Documented customer complaints and completed corrective action requests.
Outside Account Representative
Roy Speed & Ross
08.2010 - 08.2013
- Increased customer satisfaction through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Present product offerings tailored specifically to individual Dealer Client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with other departments to address customer needs and service requests.
- Resolved Client disputes professionally, contributing to enhanced brand reputation and client trust.
- Supported customer satisfaction through regular follow-up and communication.
- Provided training and support for product offerings to new staff within individual Dealership accounts.
- Prospected various New Car Dealerships within Ontario
Payroll Administrator
Leggat Auto Group
07.2009 - 08.2010
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Reynolds & Reynolds and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed payroll data entry and processing for 180 employees to comply with predetermined company guidelines.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed employee records on database to maintain accuracy and updated information.
Receptionist
Leggat Auto Group
05.2008 - 07.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Stocked in New Vehicles into ReynoldsReynolds ERALink System.
- Completed all licensing for new and used vehicle deals.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2008
Business Administration Automotive Marketing
Georgian College of Applied Arts And Technology
Barrie, ON08.2007
Skills
- Accounting and bookkeeping
- Customer Relations
- MS Office Suite
- Strong Communication Skills
- Attention to Detail
- Payroll Processing
- Accounts Payable and Receivable management
- Information confidentiality
- Records Management
Timeline
Accounting and Payroll Administrator
PowerBand Solutions Inc.
04.2017 - Current
Senior Claims Administrator
Roy Speed & Ross
02.2016 - 04.2017
Accounting & Sales Support
Roy Speed & Ross
08.2013 - 02.2016
Outside Account Representative
Roy Speed & Ross
08.2010 - 08.2013
Payroll Administrator
Leggat Auto Group
07.2009 - 08.2010
Receptionist
Leggat Auto Group
05.2008 - 07.2009
Human Resources Management
Mohawk College of Applied Arts And Technology
Business Administration Automotive Marketing
Georgian College of Applied Arts And Technology
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