Brianne Inouye
Lynwood
Summary
Highly motivated Customer Service Representative with 4 years experience. Excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic communication and efficient problem-solving, leading to increased retention rates. Detail-oriented in maintaining accurate records, ensuring exceptional service and satisfaction.
Overview
1
1
Certification
Work History
Customer Service Representative
Hushh Enterprise LLC
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor - Communications
Arizona State University
Tempe, AZ05.2020
Skills
Empathy
Detail Oriented
Active Listening
Conflict Resolution
Technical Troubleshooting
Communication Skills
Problem Solving
Certification
Customer Service Representative Certification (CSRC)
Certified Customer Service Professional (CCSP)
Timeline
Customer Service Representative
Hushh Enterprise LLC
Bachelor - Communications
Arizona State University
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