Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

BRIANNE ALARY

CALGARY,CANADA

Summary

Hard-working individual and experienced server with a strong background in customer service and team collaboration. Known for effectively collaborating with kitchen staff and coworkers to ensure seamless service delivery. Proficient in POS systems and cash handling, with a proven ability to manage customer interactions in both English and French. Always maintains high cleanliness and efficiency standards, while promoting a positive work atmosphere. Committed to enhancing customer satisfaction through effective communication, building strong relationships through teamwork, and ensuring smooth operations using leadership.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Heal Wellness
Calgary, AB
02.2025 - Current
  • Performing opening and closing duties, such as setting up, restocking items, and cleaning.
  • Greet customers upon entering the store with a friendly demeanour.
  • Prepare a variety of smoothies and bowls, adhering to specific recipes and customer requests.
  • Provide exceptional customer service, taking orders, addressing customer concerns, and ensuring customer satisfaction.
  • Assisted in inventory management, ensuring adequate stock levels and proper rotation of ingredients.

Café Server

Laggan's Mountain Bakery & Delicatessen
Lake Louise, Canada
06.2023 - 07.2024
  • Prepare and serve personalized drink orders, fresh baked goods, and hot food following health code and cafe standards.
  • Perform all support tasks in the cafe, including cleaning cases and equipment, restocking displays, and cleaning tables.
  • Communicate effectively with the kitchen and fellow servers.
  • Answer customers' questions, and address problems and complaints in person and via phone.
  • Execute core service principles by upselling, maintaining product presentation, and providing timely service.
  • Operate the cash registers to process cash, credit, and debit transactions.

Serving & Catering

Emerald Lake Lodge
Field, Canada
11.2022 - 03.2023
  • Upsell wines, liquors, cocktails, and desserts with a professional appearance.
  • Deliver exceptional service by greeting and serving customers in a timely, friendly, and professional manner.
  • Assist guests with making menu choices in an informative and helpful fashion.
  • Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests.
  • Ensure optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly, and with a positive attitude.
  • Managed orders and financial transactions with the use of a POS system.
  • Efficiently serve food and beverages to guests at wedding receptions.
  • Help set up banquet tables and venues, arrange place settings and decorations, and ensure a visually appealing presentation before ceremonies and receptions.
  • Attend meetings to understand function specifics, such as guest expectations, and hotel requirements.

Serving

Famoso Naepolitan Pizzeria
Edmonton, Canada
11.2021 - 06.2022
  • Greet new customers, discuss specials, take drink and food orders and make alcoholic and nonalcoholic beverages.
  • Collaborate with kitchen staff to correctly update customers on unavailable dishes and wait times.

Customer Service

Peter's Drive In
Edmonton, Canada
06.2020 - 07.2021
  • Process transactions and make changes for cash payments or accept credit cards, debit cards and gift cards.
  • Serve orders to customers at windows, counters, and tables.
  • Keep customer and food preparation areas clean and well-organized.
  • Boost customer satisfaction by quickly addressing and resolving complaints with food or service.

Education

EVENT MANAGEMENT - Hospitality and Tourism Management with a specialization in Event Management

Southern Alberta Institute of Technology
Calgary, Alberta
04.2026

HIGH SCHOOL DIPLOMA -

Holy Trinity High School
Edmonton, Alberta
06.2019

Skills

  • French
  • Cash Handling
  • Teamwork
  • Customer Service
  • POS Systems
  • Food Service
  • Time Management
  • Leadership

Certification

  • Food Safety and Sanitation, 2024
  • ProServe, 2024

References

References available upon request.

Timeline

Team Member

Heal Wellness
02.2025 - Current

Café Server

Laggan's Mountain Bakery & Delicatessen
06.2023 - 07.2024

Serving & Catering

Emerald Lake Lodge
11.2022 - 03.2023

Serving

Famoso Naepolitan Pizzeria
11.2021 - 06.2022

Customer Service

Peter's Drive In
06.2020 - 07.2021

EVENT MANAGEMENT - Hospitality and Tourism Management with a specialization in Event Management

Southern Alberta Institute of Technology

HIGH SCHOOL DIPLOMA -

Holy Trinity High School

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