Brianna Kay Swofford
Quincy
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
11
11
years of professional experience
Work History
Administrative Director
Quincy Chamber of Commerce
08.2024 - Current
- Enhanced community engagement by planning and executing successful events tailored to local interests.
- Secured necessary permits and licenses for outdoor events, ensuring compliance with local regulations.
- Developed compelling content for company newsletters, press releases, and social media platforms, increasing brand awareness.
- Managed social media marketing that boosted online presence and attracted new supporters for various Chamber member’s businesses.
- Enhanced newsletter content quality by promoting commerce within our businesses and community.
- Sat on board to discuss concerns and decisions with in our board and community.
- Sat on Chamber Coalition Board for Plumas County to discuss concerns within each entity and how to create progress moving forward
Theatre Manager
The West End Theatre
08.2024 - Current
- Coordinated marketing efforts for upcoming shows, increasing ticket sales and audience engagement.
- Improved overall theatre performance by implementing effective management techniques and strategies.
- Collaborated with artistic directors to develop compelling and successful theatre programs.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
- Organized fundraising events to support the theatre''s financial stability, expanding community outreach opportunities.
Social Media Manager
Rich Bar Taproom & American Valley Hardware
08.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- With in 6 months, had an added following of 100+ for Rich Bar and increased enragement by 50%.
Business Office Lead
CarMax
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Year Round Event Planner and Coordinator
CarMax
12.2019 - 06.2024
- Developed creative marketing materials that generated interest and boosted event attendance.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Performed event coordination for larger parties and gatherings.
Floor Sales Consultant Coordinator
CarMax
01.2022 - 02.2024
- Progress remote customers in CRM with no appointment and establish dialogue to customers with scheduled appointments to discover situation prior to visit.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Worked closely with the sales managers to prioritize tasks, set goals, and assign associates to customer leads efficiently; resulting in increased traffic and conversion.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
Sales Consultant
CarMax
04.2018 - 02.2024
- Boosted customer satisfaction by providing customer tailored recommendations based on customers situation and needs.
- Maintained accurate records of all sales activities in CRM, including finance applications, appraisals, pre-qualifications , follow-ups, and customer communications.
- Trained and mentored new sales associates.
- Developed and maintained comprehensive understanding of products, services and processes and completed registration paperwork and sales documentation.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for customers throughout the entire sales process.
- Overcame objections from customers by addressing concerns effectively and offering customized solutions based on their unique needs.
Head Cashier/Assistant Manager
Cataldos Pizzeria
12.2014 - 04.2018
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Supplimental Instructor
Bakersfield College
01.2016 - 12.2016
- Provide lesson plans for students weekly, coordinate with professor on important points and topics, attend each class to retain information, make quizzes and activities for sessions, provide examples for papers and projects
- Supported course instructors in developing engaging curriculums by providing feedback on student comprehension and progress.
- Improved student retention rates through tailored one-on-one tutoring sessions for struggling individuals.
- Enhanced exam preparation strategies by offering targeted review sessions focused on high-impact topics and areas of difficulty.
- Attended and led supplemental sessions.
- Evaluated overall program effectiveness by tracking key performance metrics and soliciting regular feedback from students and professor.
Sales Associate
Forever 21
08.2014 - 12.2014
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Some College - Business and Communications
Bakersfield College
Bakersfield, CA05.2018
High school or equivalent -
Frontier High School
Bakersfield, CA06.2014
Skills
- Planning and Execution
- Analysis and Decision Making
- Marketing Skills
- Problem-Solving Skills
- Relationship Building
- Critical thinking
- Photo and Video Editing
- Delegation Skills
- Business Growth
- Effective Communication
- Computer Skills
- Digital Media
Work Authorization
Authorized to work in the US for any employer
Additional Information
- Completed Manager Development Program at CarMax.
- Project Basis Social Media Marketing for shows at Stars Dinner Theatre and The Ovation Theatre in Bakersfield, CA.
- Rotated show based bartender at The Ovation Theatre in Bakersfield CA during show runs
Timeline
Administrative Director
Quincy Chamber of Commerce
08.2024 - Current
Theatre Manager
The West End Theatre
08.2024 - Current
Social Media Manager
Rich Bar Taproom & American Valley Hardware
08.2024 - Current
Business Office Lead
CarMax
02.2024 - 06.2024
Floor Sales Consultant Coordinator
CarMax
01.2022 - 02.2024
Year Round Event Planner and Coordinator
CarMax
12.2019 - 06.2024
Sales Consultant
CarMax
04.2018 - 02.2024
Supplimental Instructor
Bakersfield College
01.2016 - 12.2016
Head Cashier/Assistant Manager
Cataldos Pizzeria
12.2014 - 04.2018
Sales Associate
Forever 21
08.2014 - 12.2014
Some College - Business and Communications
Bakersfield College
High school or equivalent -
Frontier High School
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